IT Operations Manager

The Opportunity

This is our first dedicated IT hire: the person who will build and run IT end to end, from identity and device fleet to security, compliance, and the office itself. You'll set the roadmap, not inherit one.

What You'll Build

• Systems and access that scale with the team. Administer the full SaaS portfolio - Microsoft 365, Google Workspace, Slack, Zoom, Notion, alongside identity through Okta or equivalent: SSO, MFA, role-based access, and automated workflows. Own onboarding and offboarding end to end, so day one feels seamless and the last day is airtight across HRIS, identity, and every app.
• Hardware and a workplace that just work. Run MDM across a primarily Mac fleet (Jamf, Kandji, or Intune) and the full hardware lifecycle, from procurement and provisioning to asset tracking and retrieval. Keep office IT reliable - network, Wi-Fi, conference-room AV, printers - including standing up our upcoming office move from the ground up. You're also the face of support: clearing the ticket queue against SLAs and giving white-glove help to everyone, executives included.
• Security and compliance that hold up under audit. Partner with our CTO to own endpoint protection, patching, and device compliance, then carry the IT side of SOC 2 and HIPAA -access reviews, audit evidence, vendor security reviews, and the customer security questionnaires that close deals. In healthtech, the data patients count on is only as safe as the controls behind it.
• The IT function, built from scratch. Vendor relationships, renewals, negotiations, and the IT budget are yours to own. So is the toil - you'll automate it with scripting, APIs, and AI tooling wherever it helps. You'll set the roadmap, capacity, and priorities while writing the runbooks that keep IT repeatable as we scale.

What Makes You Successful

• 5+ years in IT operations at a startup or high-growth tech company, including time as the primary owner of IT - you've been the person the whole company relied on, not one of many
• Hands-on depth with identity (Okta or equivalent SSO/SCIM/MFA), MDM (Jamf, Kandji, or Intune), and corporate SaaS administration (Microsoft 365, Google Workspace, Slack, Zoom)
• A track record of owning onboarding/offboarding, device lifecycle, and endpoint security end to end
• Experience supporting compliance in a regulated environment (SOC 2 and/or HIPAA) -access reviews, audit evidence, and working directly with auditors and security teams
• Vendor management and budget ownership, with the judgment to negotiate well
• A bias for automation (Python, n8n, APIs, or equivalent) and a service-first instinct that treats every ticket as someone's blocked day
• Comfort with autonomy and ambiguity, and the maturity to set priorities for a function no one has run before

Benefits

• 100% paid employee health benefit options (including medical, dental, and vision)
• 401(k) with employer funded match
• Unlimited Vacation
• Catered lunch on Fridays
• Wellness stipend

Compensation

The annual salary range for the target level for this role is $140,000 – $175,000 + equity + benefits, including medical, dental, and vision. Final compensation will be determined based on a variety of factors including relevant experience, interview performance, and internal equity.

Benefits

• Equal Employment Opportunity Employer