IT Operations Manager

Essential Duties

• Perform the usual duties of a manager by leading, motivating, and implementing the Agencys policies and procedures, managing budget, maximizing performance and morale, and ensuring compliance of rules and regulations.
• Responsible for leading Help Desk operations to ensure timely, high-quality resolution of user issues, lead cybersecurity program, and oversee Microsoft cloud environments.
• Responsible for directing the administration and ongoing management of the network, telecommunications, and infrastructure systems (LAN/WAN/VPN, servers, storage, and virtualization); ensure high availability, performance, and reliability; and oversee advanced troubleshooting, fault resolution, and vendor-supported issue management.
• Serve as the primary liaison between the agency and external IT vendors, including managing vendor performance and service delivery.

Qualifications

• Bachelor's degree in a technical discipline or minimum 7 years related job experience in I.T.
• 7 to 10 years experience with networking, server, and VOIP systems is required.
• Network + CCNP, and/or Microsoft associate level certification(s) or higher preferred.
• Minimum three years of supervisory experience.

Desired Qualifications

• Experience with virtual systems such as VMware or Hyper-V.
• Strong working knowledge of Windows, Microsoft O365, and Microsoft Azure.
• Experience with Meraki network devices.
• Experience with Ubiquiti switches and wireless access points.
• Self-starter and ability to work as part of a team, independently, and as a leader.
• Strong written and verbal communication skills.
• Able to work positively with people with varying levels of computer competencies and at all organizational levels.