IT Operations Graduate

About the role

Rapid Repair Network is an agile, founder-led business that uses technology to streamline operations, improve customer experience, and support business growth. This role offers direct exposure to senior leadership, a hands-on learning environment, involvement in AI, automation, and process improvement initiatives, and a broad view of technology within a growing UK-wide operation.

Responsibilities

• Day-to-day IT operations and user support
• Employee onboarding and offboarding (devices, accounts, access)
• Working with our managed service provider on support requests and escalations
• Sustaining and improving internal business applications
• Collaborating with external technology partners, AI vendors, and developers
• Supporting DevOps workflows, project boards, documentation, and roadmaps
• Aiding in automation, AI, and process improvement initiatives
• Assisting with technology projects from planning through to implementation

Requirements

• Has 1–2 years’ experience in a professional environment post-graduation
• Comfortable supporting users and working with business systems
• Enjoy problem-solving and learning new technologies
• Proactive and willing to take ownership
• Basic troubleshooting experience in Windows environments
• Strong interest in technology, systems, and problem-solving
• Strong communication and organisational skills
• Ability to manage and prioritize tasks in a fast-paced environment

Qualifications

• Relevant degree, apprenticeship, or equivalent practical experience
• Basic understanding of Microsoft 365 and Office applications
• Desirable: Experience supporting laptops, mobile devices, printers, and general IT issues
• Desirable: Exposure to managed service providers or third-party vendors
• Desirable: Basic understanding of networking, cloud technologies, or cybersecurity
• Desirable: Exposure to scripting or development (e.g., C#, Python, JavaScript, PowerShell)

Skills

• Strong interest in technology, systems, and problem-solving
• Basic troubleshooting experience in Windows environments
• Strong communication and organizational skills
• Ability to manage and prioritize tasks in a fast-paced environment

Benefits

• Direct exposure to senior leadership
• A hands-on, practical learning environment
• Involvement in AI, automation, and process improvement initiatives
• A broad view of technology within a growing UK-wide operation

Pay

Competitive

Schedule

Full Time