IT Operations Engineer - Onsite NYC 1st Shift

Location: Onsite

About the role

Be Part of the Team Behind the Game. Blue Mantis is seeking a highly skilled and versatile, Swiss Army Knife IT Operations Engineer to support enterprise-class data centers and ensure seamless network operations for one of the biggest professional sports leagues in the US. This role focuses on ensuring high availability and performance of network infrastructure while contributing to game-day success. The ideal candidate will be a proactive and adaptable professional with a passion for innovation, an ability to multitask and reprioritize in real-time, and a commitment to delivering excellence in a fast-paced, mission-critical environment.

This candidate will be proficient in supporting server and cloud environments but should also have experience with networking, as this team supports a wide array of technologies for company infrastructure and game-day operations. If you thrive under pressure and excel at managing complex technical challenges, this is your opportunity to make an impact.

Responsibilities

• Server Administration: Manage and maintain Windows, Linux, and Unix environments to ensure optimal performance.
• Cloud Operations: Administer cloud platforms including AWS, Azure, and O365 for enterprise workloads and containerization.
• Virtualization: Manage, configure, and troubleshoot VMware-based environments to ensure optimal performance, scalability, and availability of virtualized infrastructure.
• System Monitoring: Leverage platforms such as SolarWinds and DataDog to ensure network reliability and performance.
• Incident Management: Lead network-related incident resolution, ensuring SLAs are met and escalating issues when necessary.
• Security Best Practices: Implement and support secure networking solutions, ensuring robust protection in on-premise and cloud environments.
• Documentation: Create and maintain detailed network documentation, including topology maps and procedures for troubleshooting.
• Provide game-day support on major holidays when games are played.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or equivalent hands-on experience.
• Certifications: CCNA, CCNP (or equivalent), ITIL, and technical certifications in servers and/or cloud (preferred).
• Demonstrated expertise in a complex, multisite environment.

Skills

• Strong experience with Cisco Nexus/Arista/Meraki Switches, Cisco Wireless Controllers, Windows, Linux, and Unix environments using the ServiceNOW ticketing system.
• Strong experience in NOC operations with expertise in Windows, Linux, and Unix environments using the ServiceNOW ticketing system.
• Hands-on experience with cloud platforms (AWS, Azure, O365, VMware) and virtualization/containerization technologies.
• Backup and DR Support: Experience supporting and troubleshooting backup and disaster recovery solutions such as Rubrik and Zerto, ensuring data protection and system resilience.
• Hands-on experience with firewalls, routing protocols, and network monitoring tools like SolarWinds.
• Familiarity with automation tools and scripting.
• Excellent problem-solving skills with the ability to adapt to dynamic priorities.

Preferred Skills

• Network troubleshooting in data center environments (Cisco, Palo Alto, Meraki).
• Proficiency in scripting languages (Python, PowerShell, Bash) for automating server and cloud operations.
• Familiarity with cloud-based networking solutions in AWS, Azure, or O365 environments.
• Knowledge of infrastructure capacity planning and performance tuning.
• Knowledge of Kubernetes, Docker, and container orchestration for managing distributed applications.
• Familiarity with security best practices, SIEM platforms, and endpoint protection.
• Experience with advanced video streaming technologies and CDNs.

Schedule

• Onsite Schedule: 1st Shift, 7AM to 4PM.
• Onsite Days: Friday, Saturday, Sunday, Monday, Tuesday.
• Work Schedule includes working Weekends and Holidays.

Pay

Base Salary Range: $120,000.00 - $165,000.00. Individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Benefits

• The unique opportunity to be part of the league’s technological foundation.
• A challenging, high-energy workplace with direct impact on game-day success.
• Hands-on experience with cutting-edge technologies in a mission-critical environment.
• Opportunities for growth, learning, and professional development.