Onsite Service Engineer - NY 1
About the role
Your mission as the Onsite Service Engineer is to provide expert repair services for our technology solutions, delivering unmatched customer satisfaction and upholding the highest standards of safety. You are committed to ensuring the performance and longevity of your customers technology through your expertise. Your work is important for supporting the operational success and technological advancement of industries relying on these technologies. You will report into the Site Manager.
Responsibilities
- Conduct planned and ad hoc visits to inspect, service, troubleshoot, and repair various technical systems.
- Diagnose issues to prevent equipment downtime.
- Perform installations, ensure safety compliance, and document activities.
- Act as the on‑site contact, providing service recommendations and addressing customer needs promptly.
Requirements
Education: High School Diploma required; an AS degree preferred (full military equivalent may substitute).
Experience: 1–3 years of equivalent experience in a relevant technical field such as electronic, mechanical, chemical, gas, refrigeration, or basic vacuum; ideally with customer‑facing experience.
Skills
- Strong customer focus to ensure delivered solutions meet expectations and timeframes, aligned with Edwards strategies and processes.
- Self‑directed, able to understand and resolve problems, escalating through appropriate channels when required.
- Proactively seeks customer feedback and asks questions to understand the customer’s business.
- Ability to share technical expertise and provide coaching to less experienced team members.
- Collaborates and supports team members to deliver company objectives.
- Complies with all applicable laws, policies, and standards to meet organizational, safety and health obligations.
- Fluency in written and spoken English; ability to speak distinctly and see/hear clearly.
- Proficient with computer software for recording data and writing reports.
- Capable of interpreting technical documentation, e.g., technical drawings.
Benefits and Perks
- Health and wellness programs, retirement savings, and employee assistance.
- Flexible working arrangements and career advancement