IT Operations Engineer I

About Hensel Phelps

Founded in 1937, Hensel Phelps specializes in building development, construction, and facility services in various sectors including aviation, government, commercial, transportation, critical facilities, and healthcare. Ranked #1 in aviation and #6 overall general contractor in 2024 by BD+C, Hensel Phelps is one of the largest employee-owned general contractors in the country. Driven to deliver excellence in all we do and guided by core values of Ownership, Integrity, Builder, Diversity, and Community, Hensel Phelps brings clients' visions to life through a comprehensive approach that starts with innovative planning and extends throughout the life of the property.

Position Description

The IT Operations Engineer I role supports the stable operation of the operational region's network and end-user devices. Key responsibilities include:

• Assisting in planning, designing, installing, configuring, maintaining, and optimizing all network hardware, software, and communication links.
• Diagnosing, resolving, and documenting all hardware, software, and network issues, and providing end-user training and support.

Position Qualifications

• Formal Education & Certification: College diploma or university degree in computer science or related IT field, with 2+ years of equivalent work experience. Certifications in ITIL are preferred.
• Knowledge & Experience: Hands-on technical knowledge of network systems, protocols, and standards; working knowledge of Microsoft Active Directory Services, Windows Server OS, Office 365, and VMware; some knowledge of network management and analysis tools; experience with Cisco technologies; knowledge of anti-virus software, firewalls, intrusion detection systems, and network security measures; knowledge of data privacy practices and security; familiarity with construction industry software; good working knowledge of Microsoft software; telephony knowledge of Poly, Crestron, and AMX room AV systems.
• Personal Attributes: Strong written and oral communication skills; good interpersonal skills; ability to conduct research into networking issues and products; ability to present ideas in user-friendly language; self-motivated and directed; keen attention to detail; analytical and problem-solving abilities; ability to effectively prioritize and execute tasks in a high-pressure environment; strong customer service orientation; experience working in a team-oriented, collaborative environment.

Essential Duties

• Strategy & Planning: Collaborate with IT staff to create optimal network design topologies and configurations; assist in developing and implementing policies for end-user devices; respond to emergency network outages according to business continuity and disaster recovery plans; prepare and ensure the accuracy of documentation, procedures, manuals, and checklists for network installations.
• Procurement & Deployment: Support development and implementation of networking projects and new technology initiatives; conduct research on network products, services, protocols, and standards; evaluate and recommend for purchase networking hardware and software products; maintain up-to-date knowledge of networking contracts and supervise contract-based installations.
• Operational Management: Install, configure, test, maintain, monitor, and troubleshoot end-user workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software products; assist the Tier 1 Service Desk in working with end users in the escalation of IT issues; maintain servers, security solutions, and all network and hardware equipment; monitor and test network performance; perform on-site analysis, diagnosis, and resolution of complex network problems for a variety of end users; recommend and implement corrective hardware and/or software solutions; maintain proper end-user configuration, IT hardware inventory, licensing, and PC/end user onboarding and offboarding of all IT equipment including PC setup, troubleshooting, and security controls.

Physical Work Classification & Demands

Light Work. Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. The individual in this position will periodically walk, kneel, sit, crouch, reach, stoop, read/see, speak, push, pull, lift, stand, and finger/type. The frequency of each action varies by workflow and office activity.

Compensation Range

$74,100.00 - $81,900.00

Benefits

• Medical insurance
• Life insurance
• Accidental death & dismemberment
• Long-term disability
• 401(K) retirement plan
• Health savings account (HSA)
• Employee Assistance Program (EAP)
• Vision and dental insurance
• Paid time off
• Annual bonus plan
• Company-paid cell phone or allowance
• Vehicle or vehicle allowance
• Cost-of-living adjustment (COLA)

Equal Opportunity And Affirmative Action Employer

Hensel Phelps is an equal opportunity employer committed to engaging in affirmative action to increase employment opportunities for protected veterans and individuals with disabilities. Hensel Phelps does not discriminate against employees or applicants for employment based on race, color, religion, sex, age, national origin, sexual orientation, gender identity and expression, domestic partner status, pregnancy, disability, citizenship, genetic information, protected veteran status, or any other characteristic protected by federal, state, or local law.