IT Operations Analyst III Technology Adoption Analyst (US)

About the role

This role supports the delivery of technology training and adoption activities for enterprise platforms, helping ensure colleagues can effectively use new tools and capabilities.

Responsibilities

• Support the delivery of training sessions, including coordinating logistics, preparing materials, and assisting facilitators.
• Deliver basic training content and provide guidance to end users on standard features and capabilities of enterprise platforms.
• Aid in the execution of adoption activities such as communications, training campaigns, and user engagement efforts.
• Respond to routine user questions related to training materials and technology usage, escalating more complex issues as needed.
• Maintain and update training materials, job aids, and documentation to ensure accuracy and consistency.
• Track participation in training sessions and assist with maintaining attendance and completion records.
• Support onboarding of users to new tools by guiding them through standard processes and resources.

Requirements

• Undergraduate degree or relevant technical certification preferred
• 2–4 years relevant experience in training support, operations, or technology ennoblement
• Experience with enterprise or productivity tools preferred

Qualifications

• Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

Skills

• Strong communication and interpersonal skills
• Ability to manage multiple tasks and priorities
• Proficiency in enterprise or productivity tools
• Excellent organizational and time management skills

Benefits

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Pay

$25.75 - $41.50 USD

Schedule

Hours 40