IT Systems Analyst III

About the role

The IT Systems Analyst III provides front line support for laptops, desktops, printers, and other associated equipment. They are responsible for supporting patch management, endpoint security, NetMotion, RCM, Remedy Force work order management, and coordinating support services with vendors, end users, and internal staff.

Responsibilities

• Install, configure, and maintain desktop hardware components such as CPUs, RAM, hard drives, graphics cards, and peripherals like printers and scanners.
• Install, update, and configure operating systems, drivers, and software applications on desktop computers, ensuring compatibility and functionality.
• Troubleshoot technical issues, diagnosing and resolving hardware and software problems encountered by end-users, providing timely and effective solutions to minimize downtime through on-site support.
• Create, modify, and manage user accounts, permissions, and access rights in various systems and applications, ensuring security and compliance with organizational policies.
• Implement and maintain backup procedures to protect critical data, and perform data recovery operations when necessary to restore lost or corrupted files.
• Monitor and apply system updates, patches, and security fixes to desktop computers and software applications to enhance performance, reliability, and security.
• Troubleshoot network connectivity issues, including wired and wireless connections, DNS problems, IP configuration, and firewall settings, to ensure uninterrupted access to resources and services.
• Maintain accurate records of support activities, including troubleshooting steps, resolutions, and system configurations, and contribute to knowledge base articles to facilitate self-service support for end-users.
• Provide training and guidance to end-users on best practices for using desktop hardware, software, and tools effectively and securely, empowering them to troubleshoot common problems and optimize their productivity.
• Ensure the physical security of desktop equipment and peripherals, including implementing measures to prevent theft or unauthorized access, and maintain accurate records of hardware inventory and asset tracking.

Requirements

This job is a civilian position in either a public safety department or in Information Technology with close ties to public safety. Due to the sensitive nature of this position, a public safety background which may include motor vehicle & criminal histories, and fingerprinting is required.

Qualifications

• Bachelor’s Degree in a related field; AND Five years of professional level computer analyst and/or systems experience, OR An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above will also be considered.
• Bachelor’s Degree in Computer Science or Information Systems; Seven years of professional level computer analyst and/or systems experience; Certifications in A+, Network +, ITIL v4, MD100, MD101 Effective 4/11/2023, this position is eligible for the Employee Referral Program. For information related to position-specific essential duties, knowledge and skills, and physical requirements, please click here.

Benefits

Effective 4/11/2023, this position is eligible for the Employee Referral Program. For information related to position-specific essential duties, knowledge and skills, and physical requirements, please click here.

Pay

The grade for this position is C44(1).

Schedule

Details on the schedule are not specified in the job posting.