System Analyst III

Job Summary

Responsibilities

• Function as part of a team in support of technology systems, infrastructure, interfaces, peripherals
• Conducts troubleshooting analyses to resolve technical issues and failures
• Performs both proactive and reactive oversight to system and application availability and stability
• Render support to stakeholders/end users as necessary in support of system availability
• Participate in project implementation assignments
• Coverage of site surveys, collection and analysis of data
• Development of project plans, dependencies, timelines and contingencies
• Document status of assignments and render timely reporting of project status, outcomes and problems
• Coordinate and collaborate with other WMC departments and IT Teams in support of project rollout, site and infrastructure readiness, problem resolution, end user support
• Evaluate new reporting requirements and develop modifications to existing information systems to satisfy these requirements
• Aid manager of team with advanced technical problems, projects and oversight of operation
• Serve in advisor capacity with junior members of the team. Provide direction and oversight and training on an as needed basis
• Act as backup manager, as necessary, to ensure continued operations

Qualifications/Requirements

• Experience: 6 years of IT application support and/or data analysis, required
• Experience in healthcare technology support, including hardware or infrastructure, preferred
• Experience in device management/integration, preferred
• Education: Bachelor’s degree in information technology, science, or related, required
• Master’s degree, preferred
• Licenses / Certifications: N/A
• Other: Knowledge of computer systems and applications in meeting medical data reporting requirements; knowledge of program planning and evaluation techniques; ability to compile, analyze and interpret medical data and forecast trends; ability to work well with medical professionals; ability to communicate effectively, both orally and in writing; ability to effectively use computer applications such as spreadsheets, word processing, calendar, e-mail and database software in performing work assignments; good judgment; initiative; accuracy; thoroughness; physical condition commensurate with the demands of the position.