IT Operations Analyst II - Hybrid (26-25)

About the role

Spok is seeking an IT Operations Analyst II to provide day-to-day technical support for end users and endpoints, while also contributing to security-focused IT operations including identity and access management, endpoint security, privileged access, and vulnerability remediation. This role is designed for someone with a strong foundation in technical support who wants to grow into a security-oriented IT career. Desktop and end-user support are a core part of the position, and from there you'll get hands-on exposure to identity and access reviews, endpoint security monitoring and remediation, privileged access workflows, vulnerability management, and incident investigation, working directly with enterprise-grade security tooling. The ideal candidate is a well-rounded IT professional who enjoys troubleshooting and working directly with users, but is especially motivated by security.

Responsibilities

• Provide technical support for Spok employees across Windows endpoints, Microsoft 365, authentication, and corporate applications
• Deploy, configure, maintain, and troubleshoot corporate Windows 11 endpoints
• Troubleshoot Cisco VPN and other secure remote-access technologies
• Process and resolve assigned Salesforce IT support cases based on business priority and service expectations
• Create and maintain technical documentation, troubleshooting procedures, and operational knowledge
• Administer user accounts, computer accounts, security groups, licenses, and access within Microsoft Entra ID, Active Directory, and Microsoft 365
• Support employee onboarding, offboarding, and access changes in accordance with established security and least-privilege practices
• Support endpoint configuration, application deployment, patching, and device management through Microsoft Intune and related technologies
• Identify opportunities to automate repetitive operational tasks using PowerShell and other administrative tools
• Monitor, investigate, and remediate endpoint and account security issues using enterprise-grade security tooling, escalating potential incidents as appropriate
• Support privileged access and secure administrative workflows within privilege management and privileged remote access toolsets
• Troubleshoot authentication and access issues, and assist with identity and access reviews involving MFA, IAM, and Conditional Access policies
• Participate in vulnerability remediation efforts across corporate endpoints and systems
• Support and participate in projects that implement and maintain security controls, including endpoint hardening, identity improvements, and access-control initiatives
• Educate employees on secure computing practices across managed and BYOD devices

Requirements

Associate degree or higher in Computer Science, Information Technology, Cybersecurity, Network Engineering, Information Security, or a related field, and 2-5 years of experience working in IT operations, systems administration, or a similar role. Or equivalent combination of education and relevant experience.

Skills

• Experience supporting Microsoft Windows 10/11 environments
• Experience troubleshooting endpoint, application, authentication, and user-access issues
• Familiarity with core information security concepts, including Principle of Least Privilege and Role-Based Access Control, endpoint security, patch management, and vulnerability management
• Basic understanding of identity and access management concepts, including Multi-Factor Authentication and modern authentication practices
• Familiarity with Microsoft 365 applications and services, including Outlook and Teams
• Basic understanding of networking concepts, including TCP/IP, DNS, VPNs, and remote connectivity
• Strong troubleshooting, problem-solving, and written/verbal communication skills
• Strong customer service skills and the ability to work effectively with both technical and non-technical employees
• Ability to independently research technical issues and learn new technologies
• Ability to balance end-user support responsibilities with project-based and security-focused operational work

Pay

Salary: $31.25 - $38.46 per hour (depend