IT Operations Analyst I

Location: Lincoln, NE
Hiring Rate: $25.785

About the role

Under general supervision, performs expert support in one or more of the following Information Technology (IT) areas: hardware and software support, network support, systems administration, research, procurement, and/or training. This position’s primary responsibilities are the implementation and support of all agency computers and related peripherals, Help Desk support, and basic system administration.

Responsibilities

• Receive, log, and track all calls from users related to problems and questions.
• Install new and/or update computer workstations, printers and peripherals, and client software.
• Test desktop computer configurations for incorporation into standards.
• Respond to user requests for hardware or software assistance and help troubleshoot and solve PC and network problems.
• Create, test, and deploy computer images.
• Perform workstation deployment via Microsoft Configuration Manager (SCCM).
• Inventory computer equipment and maintain computerized inventory system; order and maintain computer supplies; prepare equipment for surplus.
• Read hardware and software documentation to carry out core assignments and assist users with identifying or solving problems.
• Troubleshoot a wide range of client and network problems, including repairing personal computers, servers, and peripheral equipment.
• Perform regular maintenance functions to assure maximum performance and reliability.
• Perform software reloads and upgrades for desktop computer systems.
• Develop, enhance, and maintain documentation for the Information Technology Division.
• Develop and provide training for IT-supported software.
• Schedule vendor maintenance and repair activities.
• Plan and manage agency mobile devices, desktops, and laptops.
• Keep current on trends, developments, innovations, and equipment used in desktop systems, anti-virus software, office automation, graphics, spreadsheets, and word processing.
• Assist staff with video conferencing equipment, including setup, testing, and scheduling.
• Manage domain user accounts and workstation information.
• Assist with projects as assigned.

Requirements

• Associate degree in computer science and two years of related technical and business experience. Two years of related technical and business experience may substitute for the required education on a year-for-year basis.
• OR post-high school coursework in computer science and three years of related technical and business experience.
• Any equivalent combination of education and experience will be considered.
• Valid driver’s license is required.

Skills

• Operation of desktop hardware (PC, laptop, and thin-client) and software (MS operating and applications); familiar with local area networks (LAN) and remote access troubleshooting.
• Principles and operations of management information systems and peripheral equipment (computers, networks, mobile devices, internet, software and hardware applications, printers).
• Computer hardware and software applications use, configuration, installation, and maintenance.
• iOS and Android operating systems.
• Skill in operating, installing, maintaining, configuring, and troubleshooting a variety of technical computer equipment and peripherals, including but not limited to desktop computers, audio/visual equipment, mobile devices, and wireless access devices.
• Developing and implementing procedures for effective installation and maintenance of computer equipment and applications.
• Asking questions and gathering information to diagnose network and computer problems.
• Setting up records and tracking methods.
• Experience in building and deploying an image utilizing Clonezilla or other imaging software applications.
• Experience deploying workstations via Microsoft Configuration Manager (SCCM).
• Ability to maintain effective working relationships with those contacted in the course of work; exercise time-management, documentation, organizational, and communication skills.
• Communicate clearly and concisely, both orally and in writing.
• Troubleshoot and resolve network and product problems; escalate and ask for assistance to resolve problems.
• Assist in establishing standards for personal computer system resources; analyze and evaluate software and hardware products and upgrades.
• Organize, prioritize, and coordinate workload activities.
• Multi-task and work under pressure and short timelines.
• Stay current with new technology developments; recommend appropriate revisions to processes and procedures and make process improvement changes to streamline procedures.
• Sit, stand, walk, kneel, crouch, stoop, squat, crawl, twist, climb, and lift 50 lbs.; exposure to confining work space.
• Ability to travel to different sites and locations; availability for shift work, 24-hour on-call, and stand-by.
• Ability to work independently and as a member of a team.

Benefits

We offer a comprehensive package of pay, benefits, paid time off, retirement, and professional development opportunities to help you get the most out of your career and life. Benefit eligibility may vary by position, agency, and employment status.