Operations Analyst I

About the role

We are seeking a skilled Operations Analyst to join our team. This role plays a crucial part in supporting our business operations and initiatives.

Responsibilities

• Gathers, interprets, and compares benchmarking data to the company’s operations
• Compiles reports to track initiatives and projects compared to planned deliveries
• Calculates and collects metrics and volumes to establish a target or compare against existing targets
• Coordinates administrative and logistical details for the day-to-day operations of the business unit
• Performs cost/benefit and statistical analysis
• Creates expense analysis that outlines the staffing and budgetary impact of various initiatives
• Provides insight into volume projections, with dependent variables that would affect short to long term production demand and departmental output
• Studies statistical trend of actuarial results to adjust forecasts and improve reliability
• Collects, organizes, analyzes, and prepares reports for management weekly, semi-monthly, monthly, quarterly, and annually
• Makes recommendations for new and revised business policies, procedures, and practices, including staffing changes, reclassifications, ramp up goals, training, employee incentives
• Develops and maintains staffing model scenarios for assigned business areas
• Handles staffing, capacity, and space planning
• Develops and documents standards for the use, control, updating and maintenance of databases
• Develops appropriate analytical models and reports to support informed decision-making
• Acts as a liaison between the department and/or divisions
• Facilitates collaborative efforts particularly on initiatives that involve multiple divisions/departments
• Performs other related duties as required

Requirements

• Bachelor's Degree in a related field
• Up to 2 years of progressively responsible work-related experience for Operations Analyst I
• Two or more years of work-related experience; A minimum of two years of projects management/ process experience for Operations Analyst II

Qualifications

• Preferred: MICROSOFT ACCESS
• Required: MICROSOFT EXCEL, MICROSOFT POWERPOINT, MICROSOFT WORD, VISIO, LIVELINK, BUSINESS OBJECTS, BUSINESS CASE PREPARATION, BUSINESS COST BENEFIT ANALYSIS, SAP, ADOBE ACROBAT, VISUAL BASIC SCRIPT, LEAN SIX SIGMA, MINITAB, SPSS, EXCEL ANALYSIS TOOL PAK, DATA TREND ANALYSIS & INTERPRETATION, FINANCIAL/BUDGET ANALYSIS, PERFORMANCE ANALYSIS & FORECASTING, STATISTICAL ANALYSIS

Skills

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Serving Organizational Goals
• Serving Change
• Supporting Diverse Populations

Benefits

• Total Rewards: Salary range $45,600 - $80,000
• Benefits: Medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock
• Additional benefits: 11 paid holidays, up to 20 days PTO, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked), and other leaves of absence, if eligible

Pay

The salary range for this job is $45,600 - $80,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation.

Schedule

This role may be hybrid or remote. If you live within 50 miles of the Aflac offices located in Columbus, GA or Columbia, SC, this role will be hybrid. If you live more than 50 miles from these locations, this role will be remote. Any requests to come to the office would be communicated with you in advance.