IT Operational Analyst I

Resumes can be directly sent to Sandy at Sanc811@kellyservices.com IT Operations Analyst I Columbia, SC (Onsite) | Kelly Services for Banking Client | Contract Looking for a way to launch or grow your IT career with a globally recognized financial institution? You'll provide technical support across Microsoft 365, Windows environments, Active Directory, mobile devices, remote access technologies, and enterprise applications while helping thousands of internal employees resolve day-to-day technical issues. This is more than a typical help desk position. Providing approximately 8 months of classroom instruction, shadowing, and hands-on development to help you build a strong IT foundation. If you're someone with customer service experience, technical troubleshooting skills, and a genuine desire to grow into a long-term technology career, this opportunity offers exceptional exposure to enterprise-level systems, career advancement potential, and the chance to work alongside a highly collaborative support team operating in a fast-paced environment. Contract Duration: 12 Months (Extension & Conversion Possible) Required Skills & Experience Exceptional customer service experience in a call center, help desk, technical support, or client-facing environmentStrong computer navigation and troubleshooting skillsAbility to type at least 30 WPMExperience supporting customers via phone and emailWorking knowledge of Microsoft 365 (Word, Excel, OneNote, PowerPoint)Strong verbal and written communication skillsAbility to work independently and as part of a teamAbility to work a flexible rotational schedule, including weekendsMust be able to work onsite 5 days per weekReliable transportationAccess to a mobile device for multi-factor authenticationInterest in building a long-term career in Information Technology Desired Skills & Experience IT Help Desk or Service Desk experienceExperience using ticketing systemsAssociate degree, technical degree, or IT certificationKnowledge of Windows operating systemsFamiliarity with Active DirectoryExposure to Citrix or remote access toolsBasic networking and Wi-Fi troubleshooting knowledgeExperience supporting mobile devices and tabletsKnowledge of Microsoft Teams, Webex, and telephony systems What You Will Be Doing Microsoft 365 & Productivity ApplicationsWindows Desktop SupportActive Directory & Account AdministrationMobile Device SupportCitrix & Remote Access TechnologiesTicketing Systems & Documentation Daily Responsibilities Hands-On Technical Support & TroubleshootingAdministrative & Documentation DutiesTeam Collaboration & Escalation Management Job Description A single point of contact for technical support and general queries (including password, hardware, software, e-Messaging, Mobile devices). You will respond to inbound calls and emails, troubleshoot hardware and software issues, document incidents, escalate complex problems, and deliver an exceptional customer support experience. Responsibilities Provide first-level technical support to internal employeesRespond to inbound calls, emails, and support requestsAccurately document incidents and resolutions within ticketing systemsTroubleshoot hardware, software, password, access, and connectivity issuesEscalate unresolved incidents to appropriate support teamsIdentify trends, recurring issues, and service improvement opportunitiesMaintain high first-call resolution and customer satisfaction levelsCollaborate with team members and technical support groupsContinuously expand technical knowledge across supported systems and applications Supported Technologies Windows 10Microsoft 365Microsoft TeamsActive DirectoryAzureCitrix Remote AccessSCCMVOIP/Telephony SystemsWebexChrome, Edge, Firefox, SafariMobile Devices (iOS & Android)Networking and Wi-Fi Connectivity Additional Details Pay Rate: $20.00/hour W2 (Increases to $21.00/hour if the assignment extends into a second year) Schedule 40 hours per weekRotational schedule, 7 days per weekBusiness hours: 6:00 AM - 10:30 PMWeekly rotating shiftsSchedule provided one month in advance Work Environment Onsite trainingHybrid eligibility may be considered after approximately 8 months for high-performing team members (not guaranteed) Training Program Approximately 8 months of structured classroom training and shadowingPerformance-based development program focused on productivity, support proficiency, customer service, ticket quality, and first-contact resolution Interview Process Virtual or onsite interviewsCandidates must be available for onsite interviews Time Off Up to 120 hours (3 weeks) of unpaid time off annually, prorated based on start date and subject to management approval As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. Why Kelly® Technology? Looking to put your tech expertise to work on today’s most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, you’ll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the world’s most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. We’re here to help you gain experience, make an impact, and grow your tech career. About Kelly Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year. 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