IT Onsite Technician - Volusia County FL

Intrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events. Our cutting-edge company strives to become the most trusted, data-centric emergency services partner by uniting fragmented communications into actionable intelligence for first responders. At Intrado, all of our work truly matters.

About the role

This role will work with a customer in Volusia County installing and maintaining our 911 call handling and dispatch equipment. Candidates must be located in or near Volusia County.

Shift: 11am - 7pm Monday through Friday

Responsibilities

• Participate in the maintenance of 911 call handling and dispatch systems
• Travel to customer site for maintenance and troubleshooting of software and hardware
• Provide onsite training for all assigned products
• Troubleshoot and resolve issues with product compatibility and integrations within scope of responsibility
• Provide remote support to the customers as needed
• On-call required and night shift work dependent on customer request/updates

Requirements

• High school diploma or GED required
• Bachelor’s degree from an accredited college or university in MIS or Computer Science preferred
• Minimum 2 years of technical customer service experience
• Minimum one year installation or software training experience preferred
• Ability to reimage servers is a plus
• Minimum 2 years experience with networking, Windows based servers and workstations
• Minimum 1 year experience with Oracle and SQL preferred
• Certifications (e.g. Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Microsoft Certified System Engineer (MCSE), etc.) preferred
• Basic telephony knowledge (e.g. MDF, tip and ring punchdown, color codes, POTS, etc.) preferred
• Basic knowledge of Word and Excel required
• Local travel throughout Florida; mileage is paid, but candidates must have their own working vehicle

Benefits

• Medical, dental, vision, life and disability coverage
• Paid time off
• 401(k) retirement plan
• Paid parental leave
• Access to a robust library of personal and professional training resources
• Employee discounts
• Critical illness and hospital indemnity insurance
• Access to legal support
• Pet insurance
• Identity theft protection
• Employee Assistance Program (EAP) that includes free mental health resources/support

Pay

The starting salary is anticipated between $26.50 and $31.50 an hour, commensurate with experience. This role is eligible for overtime.