IT - Network Support Analyst

About the Role

The Network Support Analyst maintains data communications equipment, responds to desktop support inquiries, and troubleshoots hardware and software problems. This role provides efficient technical support to ensure minimal disruption to business operations and assists with the installation, configuration, operation, and maintenance of systems hardware, software, and networks at Crescent’s Los Angeles office.

Responsibilities

• Provides generalist technology infrastructure support to employees, ensuring timely and effective user support for Windows, Office, iOS, and Android devices.
• Sets up workstations, including hardware, telephones, and printers, ensuring seamless interconnection with systems such as file servers, email servers, application servers, and administrative systems.
• Troubleshoots and resolves end-user desktop and laptop issues, handling service requests related to installations, changes, repairs, and troubleshooting.
• Configures, maintains, and supports Crescent’s networks, servers, audio-visual systems, and communication lines, conducting preventative maintenance and troubleshooting.
• Monitors systems to ensure successful processing and maintains an inventory of all hardware and software resources.
• Performs patch management and upgrades to ensure security and optimal performance.
• Partners with vendors and third-party service providers for infrastructure support and projects.
• Participates in application testing, evaluation, installation, configuration, and support in coordination with service providers.
• Manages Crescent’s application platforms, interfaces, and reporting environment, ensuring solutions meet business objectives and regulatory requirements.
• Prevents, detects, and resolves applications problems, responding to and tracking incidents.
• Evaluates, implements, monitors, and maintains applications, overseeing training programs and third-party risk management.
• Develops, implements, communicates, updates, and documents company-wide applications policies and procedures.
• Educates and guides others on standards, principles, methodology, and trends in applications management.
• Ensures fulfillment of legal and contractual objectives related to applications and provides reports and metrics to executive management.

Requirements

• Bachelor’s degree in Computer Science or a related field.
• Minimum of three years of help-desk experience.
• Understanding of Active Directory and Group Policy Objects.
• Working knowledge of hardware, software, servers, TCP/IP networking, storage systems, and infrastructure technologies.
• Experience in building, installing, configuring, and monitoring servers and network equipment.
• Ability to work collaboratively and build effective relationships with employees, vendors, and service providers.
• Strong verbal communication skills and ability to document technical procedures and solutions.
• Sound judgment and analytical skills for troubleshooting complex desktop and server support issues.
• Ability to handle multiple projects simultaneously and demonstrate initiative in identifying and escalating issues.

Skills

• Cisco Firewalls
• HP switches and servers
• PowerShell scripting
• VMware
• Citrix
• Terminal server
• WDS (Windows Deployment Services)
• WSUS (Windows Server Update Services)
• O365, Azure, AWS
• Avaya IP telephony
• Active Directory (AD), DHCP, DNS, routing

Working Conditions

• Must be able to lift up to 25 pounds.
• May require on-call availability and working outside normal business hours.