Network Support Analyst

Job Summary

We are seeking a Network Support Analyst for an opportunity in Wichita, KS. This front-line role will act as the primary contact for network, hardware, and user support issues across the facility and active production floor.

Responsibilities

• On-Site & Technical Support: Troubleshoot PCs, printers, peripherals, telecommunication devices (VoIP, mobile), and general IT equipment. Provide front-line end-user support via tickets, walk-ups, and daily requests.
• Network & Systems Triage: Perform daily network monitoring, backup checks, and alert triage. Escalate complex infrastructure issues to management.
• User Administration: Manage Active Directory and M365 account provisioning, user permissions, and password resets.
• Production Floor IT Support: Maintain and troubleshoot network connectivity for production floor equipment and PLC-connected systems.
• Software & Security Maintenance: Assist with software updates, patch deployment, and uphold company security standards.
• Basic Cloud & Database Escalation: Perform basic support and escalation for AWS-hosted infrastructure and database platforms (MySQL, MS SQL, AWS Aurora/RDS).
• Travel & Projects: Assist with IT projects at other company facility locations as needed (occasional travel).

Qualifications

• Required Qualifications:
  • Education: High school diploma or equivalent required (Associate's or Bachelor's degree in a related field is a plus).
  • Experience: 0-5 years in network, hardware, or IT support (willing to train candidates with strong fundamentals).
  • Networking Knowledge: Working knowledge of TCP/IP, DNS, DHCP, IPSEC, LDAP, and familiarity with VPNs, Meraki firewalls, or comparable hardware.
  • Systems Administration: Experience with user-level Active Directory and Microsoft 365 management.
  • Environment: Comfort working on and around an active production/manufacturing floor (PPE required).
  • Soft Skills: Excellent written and verbal communication skills; ability to interact effectively with both technical and non-technical staff.
  • Flexibility: Ability to multitask, prioritize support requests, and travel occasionally to secondary site locations.
• Desired Qualifications (Nice To Have):
  • Certifications: CompTIA A+/Network+, Cisco CCNA, or AWS Certified Cloud Practitioner (hands-on skills are prioritized over certs).
  • Cloud & Database: Basic exposure to AWS infrastructure and relational databases (MySQL/MS SQL).
  • Operating Systems & Scripting: Linux fundamentals (Debian/Ubuntu/RedHat) and basic scripting exposure (Bash or Python).
  • Industry Experience: Prior experience supporting IT operations in a manufacturing or industrial environment.

Equal Opportunity Employer

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay & Benefits

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).