IT Network Administrator III

About the role

North Carolina Central University (NCCU) seeks an experienced IT Network Administrator III to join our team. Reporting to the Director of Infrastructure, this role serves as a key member of the Network team, working closely with senior administration, academic leaders, and the campus community.

Responsibilities

• Assist with the development of the strategy for services, technical roadmap, and design for campus infrastructure, cloud infrastructure, virtualized systems, firewall/security solutions, and enterprise collaboration.
• Participate in the strategic direction and oversight for the design, development, operation, and support of IT Infrastructure that fulfill the needs of the business, including the full life cycle of technical architecture, network engineering, infrastructure operations, and IT service support.
• Work with the IT Systems and Security teams in the review, ongoing management, and support as it relates to the security of university technology systems and data.
• Partner with IT Systems and Security teams to ensure that system networking services are aligned with, support, and follow campus policies and standards.
• Inform infrastructure strategy and standards.
• Develop infrastructure network standards for data center and cloud technologies.
• Use critical thinking and problem-solving to troubleshoot, perform and delegate tasks.
• Stays abreast of information technology issues including regulatory changes affecting higher education at the state and national level, participates in emerging technology discussions, and communicates with campus regularly about those topics.
• Ensure professional development and growth opportunities for the network team.
• Supervise and develop the network team in areas of collaboration, networking, firewalling, cloud, and other areas as needed.
• Examine the impacts of new technologies on North Carolina Central University’s overall information technology infrastructure.
• Establish processes to review the implementation of new technologies.
• Stay abreast of emerging technologies and act as the primary contact for assessing enterprise-level infrastructure needs and developing plans accordingly.

Requirements

• Bachelor's or Master's degree in computer science, information systems, business administration or related field, or equivalent work experience.
• Ten or more years of progressive experience in IT.
• Three or more years of leadership responsibilities.
• Preferably five or more years of experience in a similar role in higher education.
• Demonstrated experience in project management, infrastructure design and staff development.
• Proven experience or demonstrated capability in leading IT transformational initiatives in complex and dynamic environments.

Qualifications

• Growing leadership and responsibility in the network infrastructure and cloud technologies are required.
• Experience with network/virtualization upgrades, project management, policies, and procedures developed in a complex higher education environment is highly desirable.
• Experience in managing and architecting the use of enterprise firewalls.
• The position requires an intelligent, articulate, consensus-building, and persuasive leader who can work effectively with other IT leaders, technical teams, faculty, staff, and the campus community.
• The ability to communicate information-related concepts to a broad range of technical and non-technical staff.
• The ability to exhibit maturity, reliability, composure, and stability under pressure as required for handling on-the-job challenges is essential.
• Must be able to give and receive constructive criticism and feedback from the team and leadership.
• Must have experience using enterprise networks and virtual infrastructure in both on-premises and cloud implementations.
• Must have a working knowledge of securing a network, incident response, and infrastructure redundancy in a higher education environment.
• Must have experience in multiple areas of networking technologies including but not limited to Cisco routing and switching, firewalls, VMware networking, AWS/Azure networks, Network access control solutions, and network management.
• Must have knowledge of VRFs and Cisco enterprise wireless networks.
• Must have a working knowledge of Cisco ISE, Cisco DNA center, Prime Infrastructure, and SIEM solutions.
• Must have a working knowledge of Cisco licensing and Smartnet/Smart licensing.
• Must be able to interact with vendors and resellers.
• Working knowledge and experience with assisting ITS security in the policy and regulatory environment of information security, particularly in higher education, is highly desirable.