IT/ Multimedia Support

About the role

Location: Hershey, PA. Contract, 6–12 months. Onsite, 40 hours/week.

Responsibilities

• Maintain existing multimedia systems and services
• Perform preventative maintenance to help avoid issues and ensure smooth operation of all systems
• Troubleshoot and resolve all technical problems in a timely and professional manner
• Coordinate with outside vendors for additional technical support when necessary
• Maintain appropriate levels of spare parts for common issues so repairs can be made efficiently
• Facilitate the use of campus multimedia systems and services
• Discuss needs with event organizers to ensure full understanding of multimedia requirements, including room, system use, timings, and support levels
• Set up rooms and systems in advance of events and perform testing to confirm readiness
• Facilitate multimedia system use during events to support smooth operation
• Develop and provide training to users on multimedia system operation and capabilities
• Create and update operational manuals and documentation for systems
• Provide general end user support and training for employees and students using multimedia systems
• Handle loaning out portable equipment (sound systems, projectors)
• Assist with the annual budgeting process for multimedia systems upgrades and purchases
• Maintain accurate system documentation and inventories
• Review and approve multimedia-related invoices
• Maintain equipment and room inventories, including detailed records of multimedia systems and assets

Requirements

• High School diploma and vocational or technical training in multimedia technology
• 1–3 years of experience implementing and supporting multimedia technologies
• Technical knowledge of and experience supporting common business multimedia equipment and systems
• Experience setting up and supporting basic residential multimedia systems
• Familiarity with live production equipment, systems, and supporting live events
• Knowledge of multimedia control systems
• Understanding of data networking concepts
• Excellent organizational, verbal, and written communication skills
• Proficiency with Microsoft Office software

Pay

$30.00 – $35.00 per hour.

Schedule

Full-time, 40 hours per week, onsite.

Ref: #706-IT York