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Jobs · Management · Washington

IT Manufacturing Technician

Pomeroy · Seattle, WA · 1 mo ago
ManagementFull-time

About the role

The IT Manufacturing/EPLO Technician will provide onsite support and escalation for enterprise solutions across the region in the Manufacturing/EPLO/GQO area in alignment with IT Business Partners, and support business strategy and objectives in collaboration with Global IT. The person will be accountable for providing a robust support structure for Manufacturing/EPLO/GQO systems in the region and collaborate with others to ensure systems are running a standard OS, have a defined business and IT owner, and new Manufacturing/EPLO/GQO systems are integrated in alignment with Industry 4 standards. The role requires excellence in customer service skills and the capability to build strong collaborative relationships ensuring that the day to day needs of the business are met in a timely manner. The role is required to provide guidance and escalation to various business teams including Advance Operations, Engineering and R&D, with specific focus on hardware & software support.

Responsibilities

  • Actively participate in securing and containing the manufacturing environment.
  • Provide Level 2 support related to Manufacturing/EPLO/GQO issues, for desktop, operating systems, antivirus and application software, development changes as required and ensure technical issues are resolved and solutions are properly documented.
  • Develop knowledge base articles on common issues and day to day support, with a focus on shift left activities where possible.
  • Have a good understanding of Machine level integration as it applies to Shop Floor systems integration with the business layer.
  • Provide guidance to business and IT teams and contribute to development of standards to be adopted by business and IT.
  • Work on approved Global IT Projects, ensuring integration of all new manufacturing systems are in line with Global IT and Industry 4 standards.
  • Recommend business processes and implement system changes that improve efficiency, cost savings and business outcomes.
  • Support the adoption of enterprise systems across Stryker, minimizing reliance on point or plant specific solutions.
  • Contribute to discussions on Manufacturing/EPLO/GQO business projects related to IT hardware, connectivity & software.
  • Support the delivery teams with adherence to Stryker patching, anti-virus, firewall and security standards on shop floor.
  • Promote and increase awareness and adoption of industry 4.0 standards across Global IT Operations and processes.
  • Responsible for contributing to process execution across all operational processes (e.g., incident, problem, change, configuration, asset etc.) related to the service.

Education & Special Trainings

  • Bachelor’s Degree/Diploma in Computer Information Systems, or equivalent preferred.
  • Qualification/Certification in Industry 4 and IT Technologies e.g. Microsoft or equivalent an advantage.
  • ITIL Foundations certification preferred.

Qualifications & Experience

  • At least 2 years of experience in the field or in a related area required.
  • Strong communication and relationship skills.
  • Demonstrated ability to lead through influence.
  • Demonstrated ability to manage and execute competing priorities in a fast-paced environment.
  • Strong critical thinking / problem solving skills.
  • Experience with IT systems in a manufacturing and R&D environment is preferred.

Physical & Mental Requirements

  • Works independently without supervision.
  • Strong team player.
  • Works effectively with cross-departmental teams.
  • Excellent oral and written communication skills.
  • Ability to self-direct work efforts, meet deadlines, and produce consistent high-quality work.

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