IT Manager - US

We need to output HTML fragment with sections for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Remove boilerplate like EEO, etc. Must preserve all substantive info. We need to parse the posting. Let's extract sections: - About the role: description of role: "The IT Manager – USA is a hands-on role responsible for coordinating IT support, business systems activities, and technology-related initiatives for three U.S. locations supporting approximately 150 users. This role partners with local business leaders, direct reports, and global IT teams to understand, support, and optimize business processes, especially manufacturing and the engineer-to-order process. The position ensures reliable end-user support, consistent use of global standards, and successful coordination of assigned U.S. project activities. It requires a practical understanding of infrastructure, networks, applications, and cybersecurity, but is not expected to provide direct server or network administration. The role is situated in the United States in either Lebanon, TN, Hebron OH, Rolling Meadows IL, or The Woodlands, TX. This is not a remote or hybrid office position. Perma-Pipe International Holdings, Inc is a dynamic, global supplier of pipe coating solutions and factory pre-insulated piping systems serving the oil & gas, district heating and cooling, and industrial markets. With a strong focus on quality, safety, and innovation." That's about the role and company. - Responsibilities: list of essential job functions: IT Strategy & Leadership, Local IT Support & Infrastructure Coordination, Business Systems & Manufacturing Support, Cybersecurity, Compliance & Governance, Project Management & Continuous Improvement, Vendor & Stakeholder Management. Each has bullet points. We need to output

• for any list of duties/requirements/benefits. So we can combine responsibilities into a list. - Requirements: maybe qualifications? The posting has "Qualifications Essential Job Functions" then later "Qualifications & Skills". There's also "Work Environment", "Physical Requirements", "Equipment & Tools Used". Those could be considered Requirements or Qualifications. We need sections: Qualifications, Skills. The posting has "Qualifications & Skills" list. So we can put that under Skills? Actually they ask to use headings: Qualifications, Skills. So we separate qualifications (education, experience) and skills (technical abilities). The posting includes both. Let's extract: Qualifications (experience/education): - 10+ years of IT and business systems support; multi-site manufacturing support preferred. - 3+ years of demonstrable IT Team leadership. - Understanding of manufacturing business processes, with experience supporting engineer-to-order, project-based manufacturing, or similar complex order fulfillment environments preferred. - Ability to work with business users to understand process pain points, translate needs into system or reporting requirements, and support practical improvements. - Working knowledge of IT infrastructure concepts, including servers, networks, enterprise systems, and endpoint support. - Experience with Microsoft M365 environment and business applications. - Knowledge of cybersecurity practices and ability to follow enterprise security standards. - ERP system exposure preferred. - Basic database and reporting tool familiarity, including SQL concepts and Power BI. - Familiarity with IT governance, audit support, SOX, or ITIL concepts preferred. - Strong communication, coordination, and stakeholder management skills. - Ability to manage priorities, coordinate small projects, and work effectively with global teams. - Bachelor’s degree in Computer Science, Information Systems, Business, Operations, Engineering, or related field preferred, or equivalent experience. Skills: maybe overlapping but we can treat the above as Qualifications and Skills? Actually they ask separate sections. Could put technical skills under Skills: e.g., Microsoft M365, ERP, SQL, Power BI, cybersecurity, IT infrastructure, etc. But we need to avoid duplication. Perhaps we can put the experience/education under Qualifications, and the specific technical competencies under Skills. Let's define: Qualifications: - 10+ years of IT and business systems support; multi-site manufacturing support preferred. - 3+ years of demonstrable IT Team leadership. - Bachelor’s degree in Computer Science, Information Systems, Business, Operations, Engineering, or related field preferred, or equivalent experience. Skills: - Understanding of manufacturing business processes, engineer-to-order, project-based manufacturing. - Ability to work with business users to understand process pain points, translate needs into system or reporting requirements, and support practical improvements. - Working knowledge of IT infrastructure concepts (servers, networks, enterprise systems, endpoint support). - Experience with Microsoft M365 environment and business applications. - Knowledge of cybersecurity practices and ability to follow enterprise security standards. - ERP system exposure. - Basic database and reporting tool familiarity (SQL concepts, Power BI). - Familiarity with IT governance, audit support, SOX, or ITIL concepts. - Strong communication, coordination, stakeholder management skills. - Ability to manage priorities, coordinate small projects, work effectively with global teams. That seems reasonable. Benefits: Not mentioned explicitly. There's "Why Perma-Pipe" section: stable organization, focus on safety, quality, continuous improvement, opportunity to influence weld quality, collaborative team-driven environment, global leader, certifications, etc. That could be considered Benefits? It's more about company. Could treat as Benefits? The instruction: include Benefits section only if posting actually states them. The "Why Perma-Pipe" is basically benefits/culture. It does state some benefits: stable, well-established manufacturing organization; strong focus on safety, quality, continuous improvement; opportunity to influence weld quality and shop performance daily; collaborative, team-driven environment. Also mentions global leader, certifications. So we can include Benefits. Pay: Not mentioned. So omit Pay section. Schedule: Not mentioned (no mention of hours, shift). So omit Schedule. Work Environment, Physical Requirements, Equipment & Tools Used: Could be part of Requirements or Qualifications? Might be better to include under Requirements? But we have no specific heading for those. Could incorporate into Qualifications or Responsibilities? Probably better to add a section "Work Environment" but not in allowed headings. Allowed headings are only those listed. So we must fold that info into existing sections: maybe under Responsibilities? Not exactly. Could put under Qualifications? Not ideal. Could put under Requirements? Could treat as Requirements (like physical requirements). The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can use Requirements heading for things like work environment, physical requirements, equipment. So we will have a Requirements section containing those details. Thus sections: - About the role (prose) - Responsibilities (ul li) - Requirements (ul li) covering Work Environment, Physical Requirements, Equipment & Tools Used. - Qualifications (ul li) covering education/experience. - Skills (ul li) covering technical/soft skills. - Benefits (ul li) covering Why Perma-Pipe points. We must not repeat job title as heading. Good. We must not include boilerplate like EEO, etc. Remove that. Now craft HTML. We need to output only HTML fragment, no /. Use

  for each section heading. Let's draft. About the role:

  ...

  Responsibilities:

  Responsibilities

  • ...
  ...
  We need to break responsibilities into list items. Could group each major area as a list item with sub-points? But we can just list each bullet as separate
• . Might be long but okay. Let's extract responsibilities bullet points from the posting: From "Essential Job Functions" sections: IT Strategy & Leadership: - Coordinate IT support and technology activities for three U.S. locations in alignment with business needs and global IT direction. - Partner with global IT leadership to follow established standards, policies, and procedures. - Support simplification, standardization, and continuous improvement of local IT processes. - Manage, mentor, and develop a small local IT team of two direct reports. - Assist with local IT planning, purchasing, and cost control activities. Local IT Support & Infrastructure Coordination: - Coordinate local support for workplace technology, infrastructure-related requests, and site connectivity needs in partnership with global IT and service providers. - Monitor local service levels, user satisfaction, and issue resolution to support reliable day-to-day operations. - Coordinate telecom services including internet and mobile providers. - Oversee local service desk activity and ensure timely resolution or escalation of IT issues. - Maintain and track local IT assets, including hardware and software inventories. Business Systems & Manufacturing Support: - Coordinate the U.S. implementation of ERP activities as part of a global project team, including local process readiness, communication, testing, training support, and user adoption. - Work with manufacturing, engineering, supply chain, project management, and finance stakeholders to understand and support end-to-end business processes. - Document, support and help optimize engineer-to-order processes, including quotation, engineering design, configuration, production planning, procurement, manufacturing execution, quality, shipping, and invoicing touchpoints. - Identify opportunities to reduce manual work, duplicate data entry, and process gaps across the engineer-to-order lifecycle. - Support business systems, databases, and reporting tools in coordination with global teams. - Assist with data analytics and reporting capabilities, including Power BI where applicable. - Provide or coordinate IT support for engineering systems, CAD tools, shop-floor systems, and manufacturing environments. - Collaborate with business stakeholders to improve system usage, workflow consistency, data quality, and process adoption. Cybersecurity, Compliance & Governance: - Ensure local adherence to cybersecurity protocols and enterprise security standards. - Participate in internal and external audit activities, including SOX-related requirements. - Support implementation of global IT governance standards, processes, policies, and risk management practices at U.S. locations. - Maintain alignment with HSE, quality, and corporate compliance standards. Project Management & Continuous Improvement: - Coordinate assigned U.S. IT projects, system upgrades, and ERP-related activities in partnership with global project teams. - Support initiatives that improve manufacturing efficiency, engineer-to-order execution, user adoption, data quality, and process consistency. - Use practical project management methods to track actions, risks, timelines, and stakeholder communication. - Identify opportunities to simplify, standardize, and improve business processes across manufacturing, engineering, and supporting functions. Vendor & Stakeholder Management: - Manage vendor relationships for software, hardware, and IT services. - Coordinate purchasing and contract management for IT-related needs. - Act as a liaison between IT and business units to ensure effective communication. - Translate technical concepts into clear, actionable insights for non-technical stakeholders. Now Requirements section: Work Environment, Physical Requirements, Equipment & Tools Used. Work Environment: - Hybrid work setting including office and manufacturing environments. - Exposure to industrial conditions such as machinery, noise, and temperature variations. - May require use of personal protective equipment (PPE) in production areas. - Travel up to 25% between U.S. locations. Physical Requirements: - Ability to walk production floors and conduct inspections. - Ability to wear PPE for extended periods. - Capable of working in industrial environments, including uneven surfaces. - Ability to lift up to 25 lbs. as needed. - Manual dexterity for operating office and technical equipment. Equipment & Tools Used: - Standard office equipment (computer, phone, printer, Microsoft Office, ERP systems). - IT infrastructure tools and monitoring systems. - Manufacturing and inspection equipment as needed. - Interaction with industrial tools and machinery where applicable. We'll list each as
• . Qualifications section: list items as earlier. Skills section: list items as earlier. Benefits section: from Why Perma-Pipe: - Stable, well-established manufacturing organization. - Strong focus on safety, quality, and continuous improvement. - Opportunity to influence weld quality and shop performance daily. - Collaborative, team-driven environment. - PERMA-PIPE International Holdings, Inc. (NASDAQ: PPIH) is a global leader in engineered piping solutions, specializing in insulation systems, containment, anti-corrosion coatings, custom fabrication, leak detection, engineering support, field service, and logistics. - For decades, our expertise has set industry benchmarks, backed by ISO 9001, ISO