IT Manager, Platforms

Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive, and Publisher industries. You will work in an environment built on collaboration, respect, commitment, and curiosity, where you can grow, contribute your ideas, and make an impact.

About the role

We’re looking for an IT Manager (Platforms) to work closely with technical peers, internal business contacts, and external clients to develop, design, and continuously improve the ERP backbone for successful business. This role requires a solid understanding of SAP, strong knowledge of solutions and configuration options, understanding of integration points, and knowledge of our business processes. The position demands strong communication and organizational skills as well as a follow-through mentality.

Responsibilities

• Implement new customer projects and change requests for Arvato with direct interaction with internal stakeholders and external clients.
• Manage the implementation lifecycle across platform applications, including gathering requirements, process analysis, designing, implementing solutions, deployment, documentation, training, and supporting users.
• Serve as the primary point of contact with business, operations, and clients to drive optimization, productivity, and meet business needs.
• Work on end-to-end SCM processes with a deep understanding of the complex 3PL IT landscape and integration with clients.
• Contribute to the global IT team responsible for process alignment across all regions for clients.
• Provide supervisory and people management for the Platforms team within the U.S.
• Responsible for estimates, budget, and IT costs for the area of responsibility.
• Proactively identify problematic issues (data or process) and work with the necessary individuals to resolve them.
• Gather details on new IT systems issues from business users, categorize them accurately, and address them in a timely manner.
• Provide high-quality support in all areas of the operation with strong analytical and troubleshooting skills.
• Work independently in an international environment with strong relationship management and collaboration skills.

Requirements

• Bachelor's degree in computer science or a closely related field preferred; equivalent experience will be considered.
• 5+ years of support/implementation experience required.
• 3+ years of experience managing integration to SAP.
• 1+ years of experience in a people management or leadership role.
• SAP R/3 experience required; S/4 Hana experience preferred.
• Experience with RF Gun/Mobisys (mobile application), IDoc’s (EDI), or QM is a plus.
• ITIL certification preferred.

Skills

• Intellectual curiosity, problem-solving, and detail-oriented.
• Strong analytical and troubleshooting skills.
• Excellent communication and follow-through ability.
• Strong relationship management and collaboration skills.

Benefits

• Medical, Dental, Vision, Life Insurance, and Disability Pay.
• 401(k) with company matching up to 6%.
• Paid Time Off, including paid holidays.
• Flexible Spending Accounts.
• Voluntary benefits such as legal and financial assistance, pet insurance, and more.
• Employee Assistance Program.
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
• Commuter benefits.
• Employee engagement activities.