Manager, Managed Platforms
About the role
The Manager, Managed Platforms is responsible for governance, operational oversight, and continuous improvement of enterprise-managed platforms that support digital experiences across web, mobile, and ecommerce channels. This role oversees managed service provider (MSP) teams responsible for administration, configuration, support coordination, and roadmap management of SaaS platforms including Adobe Experience Manager (AEM), Adobe Launch, Salsify, Algolia, Contentsquare, and other related technologies. The role also provides leadership for DevOps resources responsible for enabling deployment automation and CI/CD processes across Web, Mobile, and Core Services teams, ensuring alignment with enterprise standards established by Enterprise Architecture and Platform Engineering. Additionally, this role manages a small technical team responsible for Akamai and other shared platform capabilities that support digital products and services. The Manager, Managed Platforms is accountable for vendor governance, platform health, operational performance, platform adoption, deployment process compliance, and continuous improvement across the managed platform ecosystem.
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.
Responsibilities
- Managed Platform Governance & Vendor Management: Oversee MSP teams responsible for administration, configuration, enhancement, and support of managed platforms; ensure managed platforms are configured and optimized to meet the needs of Web, Mobile, Ecommerce, and business stakeholders; monitor platform health, performance, availability, and operational effectiveness; ensure MSP teams maintain platform documentation, operational procedures, and support processes; establish and track service level expectations and operational KPIs; review platform utilization and identify