IT Manager

About the role

We are a rapidly growing and successful home security company seeking smart, talented, and humble individuals who share our values. Join us in our mission to disrupt the home security space and keep Every Home Secure.

What You'll Do

• Lead and develop a team of IT engineers supporting our Boston office and remote employees nationwide.
• Partner with IS&T leadership across all locations to deliver a consistent, excellent IT experience for every SimpliSafer.
• Drive execution of IT projects, initiatives, and strategy that keep our teams running securely and efficiently.

What You'll Bring

• A Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent practical experience.
• Up to 6 years of experience in IT, including at least 3 years in a people management role leading and developing technology teams.
• A strong understanding of IT infrastructure, encompassing networks, servers, cloud technologies, and common enterprise applications.
• Proven experience managing IT operations, including service desk support, incident management, and problem resolution.
• A passion for providing exceptional customer service and creating positive support experiences for end-users.
• A commitment to fostering a psychologically safe and inclusive team environment where everyone feels supported, valued, and empowered to do their best work.

Values You'll Share

• Customer Obsessed
• Aim High
• No Ego
• One Team
• Lift As We Climb
• Lean & Nimble

What We Offer

• A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive.
• A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families.
• Free SimpliSafe system and professional monitoring for your home.
• Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.