IT Manager

About Us

RADAR is building the data infrastructure layer for the physical world, starting with retail. Our hardware-enabled SaaS platform uses proprietary overhead sensors, software, and AI-powered analytics to locate every product in a store, continuously, down to the fixture. We are deployed across 1,400+ stores with retailers including American Eagle Outfitters and Old Navy, processing tens of billions of real-world events every day, delivering 99%+ accuracy in complex, noisy environments - at fleet scale. RADAR is one of the best-funded companies in retail technology, backed by a recent Series B financing at a $1 billion valuation. Inventory accuracy is only the beginning. We believe RADAR can become foundational infrastructure for the physical economy, powering new AI-driven commerce experiences across retail and beyond. Join us if you want to work on a large, unsolved, technically challenging problem with an ambitious team building category-defining technology.

About The Job

RADAR is seeking a strategic and hands-on IT Manager to lead and scale our internal technology infrastructure. You will own IT operations that support our rapidly growing team—from device management and network security to vendor relationships and compliance. This is a critical role at a company building physical-world data infrastructure, where reliable, secure IT systems directly enable our mission.

Responsibilities

• Manage and scale IT operations, including endpoint management, network infrastructure, identity and access management, and help desk support
• Own security and compliance programs including SOC 2, device management policies, and incident response planning
• Lead IT vendor selection, procurement, and contract management across hardware, software, and services
• Partner with Engineering, Finance, and Operations teams to align IT systems and tooling with business needs
• Develop and enforce IT policies, procedures, and security standards across the organization
• Build, mentor, and grow a small IT team as the company scales
• Oversee IT budgeting, asset tracking, and lifecycle management

Requirements

• You have 5+ years of IT management or IT operations experience, including 2+ years in a leadership role
• You have deep experience with macOS and Windows endpoint management tools such as Jamf, Intune, or similar MDM platforms
• You have strong knowledge of cloud identity and access management platforms such as Okta, Google Workspace, or Azure AD
• You have hands-on experience owning security and compliance frameworks including SOC 2, ISO 27001, or similar
• You have experience managing IT vendors, procurement processes, and contract negotiations
• You are a clear and confident communicator who can translate technical requirements for non-technical stakeholders
• You are highly organized, self-directed, and thrive in a fast-paced, scaling startup environment

Preferred

• You have experience in a hardware + SaaS or IoT company environment
• You have experience managing network infrastructure including VLANs, VPNs, and enterprise Wi-Fi
• You have familiarity with IT scripting and automation using Python, Bash, or PowerShell
• You have experience implementing or managing a Zero Trust security model

Pay and Benefits

The expected base salary range for this position is $140,000 - $205,000. Individual pay is determined by work location and additional factors, including job-related skills, experience and relevant education or training. You will also be eligible to receive other benefits including: equity, comprehensive medical and dental coverage, life and disability benefits, 401k plan, flexible time off, and paid parental leave.