It Manager

About the role

The IT Manager oversees day-to-day IT operations in partnership with managed service providers and internal stakeholders, ensuring stable, secure, and efficient technology services across the organization.

Responsibilities

• Own day-to-day IT operations in close partnership with Managed Service Providers (MSPs).
• Serve as the primary operational liaison between business stakeholders and MSP partners, ensuring clear communication and alignment.
• Monitor service levels, incidents, escalations, and resolution performance to maintain operational continuity and high-quality service delivery.
• Coordinate operational support for endpoint management, network and connectivity, cloud infrastructure and services, backup and disaster recovery systems, user provisioning and access management, and cybersecurity monitoring and remediation support.
• Provide operational ownership and administration of enterprise business applications, including Procore, Foundation, Tekla-related ecosystems, reporting platforms, analytics tools, and collaboration platforms.
• Manage software licensing, user access controls, application support, vendor relationships, and change management processes for enterprise applications.
• Ensure enterprise applications maintain stable performance, strong usability, and alignment with business needs and processes.
• Cook up user training, system adoption efforts, and documentation for supported systems to drive effective and consistent usage.
• Execute technology initiatives and projects aligned with the enterprise IT roadmap established by executive leadership.
• Cook up cross-functional projects involving operations, estimating, fabrication, finance, and field teams in a project-based construction environment.
• Support project activities including planning and scheduling, resource coordination, risk and dependency tracking, status reporting, testing, and cutover support.
• Manage vendor and consultant performance, ensuring accountability to service expectations, contractual commitments, and agreed service levels.
• Support execution of IT governance standards, policies, procedures, and operational controls across the technology environment.
• Maintain comprehensive technology documentation, standard operating procedures (SOPs), and knowledge repositories.
• Identify opportunities for automation, process standardization, and operational efficiency improvements within IT operations and enterprise applications.
• Prepare operational dashboards, KPI reporting, and status updates for review by executive leadership.
• Support IT budgeting, forecasting, and technology planning initiatives in alignment with business priorities.
• Build scalable operational processes and documentation standards to support future organizational growth and expansion.
• Respond promptly to internal customers with professional, solution-oriented communication and follow-through.
• Perform additional duties as assigned to support company growth, operational success, and evolving technology needs.

Essential Skills

• Bachelor’s degree in Information Technology, Business, Engineering, or a related field.
• Minimum of 10 years of progressive IT experience with increasing operational responsibility.
• At least 8 years of experience managing enterprise applications and IT operations environments.
• Experience working within MSP-supported environments and managing MSP relationships.
• Strong project coordination and vendor management experience.
• Solid understanding of IT operations and service delivery in complex environments.
• Hands-on experience with infrastructure and cloud support.
• Experience in enterprise application management, including business-critical platforms.
• Knowledge of technology governance and operational controls.
• Understanding of cybersecurity fundamentals and operational best practices.
• Strong communication, organizational, analytical, and problem-solving skills.
• Able to manage multiple priorities and initiatives simultaneously in a dynamic environment.
• Able to work independently while remaining aligned to executive direction and business priorities.
• Exposure to the construction field or MEP for construction, particularly project-based environments.
• Exposure to Procore in a production or operational setting.

Additional Skills & Qualifications

• Experience supporting construction accounting systems, including Foundation or similar platforms.
• Experience supporting ERP platforms in a multi-functional business environment.
• Experience with Microsoft 365, SharePoint, and the Microsoft Power Platform.
• Exposure to cybersecurity frameworks and compliance controls.
• Experience leading operational improvement and systems optimization initiatives.
• Professional certifications such as PMP, ITIL, Procore, Microsoft, or related credentials.