IT Manager

Position Summary

We are a nonprofit association of approximately 35 employees seeking a talented and driven IT Manager to lead our technology operations. This is a high-impact, growth-oriented role for a seasoned IT professional who is ready to take full ownership of our technology environment, champion AI-driven modernization, and serve as a strategic partner to organizational leadership.

Key Responsibilities

• Ensure system uptime, security, and performance across all platforms and end-user devices

• Serve as the primary escalation point for internal helpdesk and technical support needs

• Develop, implement, and maintain cybersecurity policies, procedures, and controls

• Monitor for threats and vulnerabilities; lead incident response as needed

• Ensure compliance with data privacy and security best practices relevant to nonprofit operations

• Lead the organization's AI initiatives, identifying and implementing tools that improve operational efficiency

• Evaluate emerging technologies and provide strategic recommendations to leadership

• Champion digital transformation efforts and build staff technology literacy

• Ensure that the company's website and digital tools are secure, highly available, optimized for performance, and seamlessly integrated with other core business systems

• Manage integrations between CRM, AMS, LMS, and other member-facing platforms

• Manage organizational databases and ensure data integrity, accessibility, and security

• Support reporting and analytics needs across departments

• Manage relationships with outsourced MSP and other technology service providers, consultants, and vendors. Negotiate and oversee software licenses, SLAs, and IT-related contracts

• Develop, manage, and report on the annual IT budget

• Identify cost-saving opportunities without compromising capability or security

• Build business cases for technology investments and present to leadership

• Collaborate closely with staff across all departments to understand technology needs and deliver effective solutions

• Communicate technical concepts clearly to non-technical audiences

• Serve as a trusted advisor to senior leadership on technology strategy

Qualifications

• 5–7 years of progressive IT experience, with at least 2 years in a leadership or management capacity

• Proven track record in cybersecurity planning and implementation

• Experience leading or managing AI adoption and implementation initiatives

• Experience managing IT budgets and vendor relationships

• Familiarity with CRM and database management systems

• Strong project management skills; experience with tools such as Asana, Monday.com, or similar

• Excellent interpersonal and communication skills with a collaborative, service-oriented mindset

Preferred Experience

• Working in a nonprofit, association, or mission-driven organization

• Familiarity with Association Management Software netForum (AMS) and Learning Management Systems Docebo (LMS)

• Relevant certifications (e.g., CompTIA Security+, Microsoft Certified, PMP, or similar)

Why Join Us

• Be a key leader in a collaborative, mission-driven organization

• Take ownership of meaningful technology projects with real organizational impact

• Competitive salary and hybrid work flexibility

• Opportunity to shape the organization's technology strategy from the ground up

We are an equal opportunity employer committed to diversity, equity, and inclusion.