IT Manager - Aramark Sports & Entertainment - Kansas City District

Job Responsibilities

• Implement and oversee implementation of technology solutions for the operation, ensuring consistency with overall IT strategy and operational requirements
• Provides technical support of the application, interfaces, and any customizations
• Maintains support issues, executes resolution plans, and reports progress to management
• Oversees seasonal opening and operational shutdowns as necessary
• Provides excellent customer service, especially during event support
• Proactively maintains systems and executes preventative maintenance plans
• Maintains system status and reacts to issues as they arise
• Reviews systems, programs, and applications to increase operating efficiency or to adapt to new requirements
• Ensures that all documentation is proactively updated to reflect current systems and processes
• Adheres to version control guidelines and ensures operational risk is minimized accordingly
• Participates in technical and functional training classes as necessary or required

Qualifications

• 2 to 5+ years of experience in information technology in a formal Information Technology role or relevant experience in working with technology solutions in a hospitality business
• Proven ability to effectively lead and meet business objectives in a global, collaborative, and high-performance work environment
• Knowledgeable in compliance and information security
• Process-oriented with project management skills
• Candidate must have proven ability to resolve issues, mitigate roadblocks, and meet all financial and management goals on time consistently and collaboratively
• Business acumen with the ability to understand business priorities, operations, and IT enablement potential
• Strong oral, written communication and interpersonal skills, relationship building, managerial and collaboration skills
• Knowledge of point-of-sale systems - Micros, Shift4 Venue, Clover Sport (Bypass), Tapin2, Mashgin, and Zippin
• Familiar with ServiceNow platform for Incident and Request management
• Experience in Hospitality, Sports, Retail, Restaurant (Casual Dining, Fast Casual or QSR), or other consumer-facing industry
• Available to work days, nights, weekends, and holidays based on the event schedule, and able to travel between properties

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.