IT Makerspace Support Technician

Essential Duties and Responsibilities

• Assists with supporting makerspace services across the District and stays aware of relevant tools and technologies used in makerspace environments.
• Provides first-level technical support for makerspace equipment, software, and user issues.
• Affords various departments with the implementation of makerspace services following established standards and procedures.
• Affords assistance with the procurement, inventory, setup, and deployment of program hardware and software.
• Affords assistance with the basic use of makerspace hardware and software, following established guidelines.
• Affords assistance in the preparation and distribution of training materials and documentation.
• Performs routine maintenance and updates on software, firmware, and equipment under direction.
• Troubleshoots basic equipment issues and escalates complex or recurring problems to higher-level IT staff or vendors.
• Affords coordination with vendors for support and repair of equipment as directed.
• Affords assistance with the setup and support of makerspace programs, workshops, and activities.
• Affords assistance in maintaining informal learning environments for youth and teens by helping maintain a functional and safe workspace.

Core Competencies

• Customer Service
• Technical Support
• Basic Equipment Troubleshooting
• Robotics (including LEBO Robots, WeDos, and EV3s)
• Adobe Creative Suite
• Apple hardware and software solutions
• Coding, 3D modeling and printing, and graphic design (foundational knowledge)

Knowledge, Skills and Abilities Required

• Education: Associate’s degree in Information Technology, Computer Science, or a closely related field
• Experience: One (1) year of experience using and working with equipment normally found in a makerspace (3D printers, audio/video editing and recording software, Apple software and hardware, etc.)
• Licenses/Certifications: Possess, or have the ability to obtain, a valid Nevada Driver’s License at the time of hire.
• Physical Requirements: Frequent light lifting (5 - 10 pounds) and moderate lifting (12 - 20 pounds); occasional heavy lifting or moving (50 - 100 pounds); frequent bending, stooping, reaching, and pushing; the continuous operation of hand or power tools to very exacting tolerances, calling for full coordination of sensory and manipulative ability; and standing or utilizing a keyboard for extended periods of time.

Additional Knowledge, Skills, & Abilities

• Basic understanding of makerspace environments and STEAM concepts
• Familiarity with makerspace equipment and technologies
• Basic knowledge of video/audio production tools and equipment
• Working knowledge of business English spelling, punctuation, and grammar
• Skill in the safe use of hand and power tools under supervision
• Ability to work collaboratively in a team environment
• Ability to learn and apply new technologies with guidance
• Ability to follow established procedures and safety guidelines
• Ability to explain basic technical concepts to non-technical users
• Ability to assist users in the operation of makerspace equipment and tools
• Completion of 3D printing certifications within 6 months of hire date

Pay and Benefits

• Pay Range: USD $30.28 - USD $40.57 /Hr.
• Benefits: Medical, dental, vision, and life insurance; Nevada Public Employees Retirement System (PERS); 14 paid holidays, plus 1 additional floating holiday per year; Paid vacation (18 days per year) and sick time (12 days per year); Tuition reimbursement; For more details about employee benefits, please see https://thelibrarydistrict.org/benefits/