IT Logistics and Imaging Specialist

Responsibilities

• Maintain accurate records of IT inventory, including hardware, software, and peripherals.
• Conduct periodic inventory audits and reconcile discrepancies.
• Oversee equipment disposal and recycling processes according to company policies.
• Develop, update, and maintain disk images for all company computers.
• Configure, image, and deploy systems for new hires, replacements, or expansion needs.
• Ensure compliance with company standards by including security updates, drivers, and configurations in imaging.
• Administer user accounts and computer objects in Active Directory, including creation, modification, and deactivation.
• Manage Group Policy Objects (GPOs) to enforce company-wide IT standards, such as security policies and desktop configurations.
• Troubleshoot issues related to domain connectivity, GPO application, and directory permissions.
• Utilize deployment tools (e.g., Microsoft Endpoint Configuration Manager, PDQ Deploy) to efficiently roll out applications and updates.
• Collaborate with the IT team to create and test deployment packages.
• Manage the shipping and receiving of IT equipment, ensuring proper documentation and on-time delivery.
• Resolve shipping or delivery discrepancies proactively.
• Attend meetings on IT infrastructure and expansion projects, offering logistical insights.
• Track project-related action items and assist with delivering IT resources.
• Submit and monitor tickets for vendor services such as installations, cabling, or equipment repairs.
• Escalate and resolve service delays to maintain project timelines.
• Provide general IT support, including troubleshooting and addressing user issues.
• Afford assistance in team tasks and other department projects as required.

Qualifications

• Experience in a Windows domain environment, including Active Directory and Group Policy administration.
• Familiarity with imaging tools (e.g., Acronis, Clonezilla, Microsoft Deployment Toolkit).
• CompTIA A+ certification or equivalent foundational IT knowledge.
• Basic understanding of IT hardware, networking, and software.
• Strong organizational, communication, and troubleshooting skills.
• Preferred: Experience with software deployment tools like SCCM, PDQ Deploy, or similar.
• Previous involvement in IT projects, including planning and task tracking.
• Knowledge of inventory management and ticketing systems.