IT Jr. Engineer - Support Technician

Essential Functions

• Provide on-site technical support, including resolving tickets, installing equipment, and relocating existing hardware to meet department or management needs.
• Deliver new PCs and equipment to remote locations, which may require long-distance travel or occasional overnight stays.
• Build or rebuild PCs, install new hardware or software, and add functionality through peripherals, test new equipment for compatibility with standard company systems.
• Install and configure hardware/software and provide basic end-user training on new tools.
• Respond to support calls and tickets, troubleshoot and resolve issues, or escalate to the appropriate department or vendor.
• Collaborate with software/hardware manufacturers to resolve compatibility or performance issues.
• Cook up with repair vendors for equipment servicing and replacement; work with non-ITS teams to resolve proprietary or non-standard system issues.
• Provide technical guidance and field leadership to PC Technicians, assisting with complex problem resolution.
• Maintain and manage user accounts across internal and external systems, including password resets, rights management, and account security.
• Enforce security policies, investigate violations, and coordinate with Human Resources on policy-related matters when required.
• Oversee day-to-day operations and support for all IT equipment outside the Data Center, ensuring service levels for callback and resolution times are met.
• Manage project timelines, ensuring completion within allotted deadlines; make policy decisions and exceptions with management approval.
• Control system access, monitor inventory, and handle escalations or service complaints in the absence of management.

Knowledge, Skills, and Abilities Required

• A high school diploma or equivalent required; Associates degree preferred.
• Minimum of 2 years working as an IT Technician or in a similar technical support role.
• Proficiency in Microsoft networking and familiarity with Cisco networking.
• Experience working in a .NET environment.
• Strong knowledge of Microsoft Office applications.
• Logical hardware and software troubleshooting abilities.
• Proficiency in IP phone systems, iOS and Android devices.
• LAN/WAN troubleshooting skills.

Preferred Certifications

• Microsoft Certified Professional (MCP) in Windows 11
• CompTIA A+ Certification
• CompTIA Network+ Certification

Other Experience & Requirements

• Strong customer service orientation with the ability to build positive relationships across teams.
• Basic project management skills, including task prioritization and meeting deadlines.
• Self-motivated and able to work effectively with minimal supervision.

Physical Requirements

• Regular use of computers, phones, and standard IT equipment.
• The ability to move and transport equipment weighing up to 50 lbs.
• Frequent standing, walking, bending, and reaching during equipment installation or servicing.
• Travel to Lumos locations as needed, including occasional overnight stays.
• Work in office, field, and construction site environments in various weather conditions.
• Continuous use of vision, hearing, speech, and reasoning to perform job duties.

Benefits & Perks

• Comprehensive health, dental, and vision coverage.
• Competitive compensation packages, including bonus options for eligible positions.
• Paid Time Off & Paid Holidays.
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
• 100% employer-paid life and disability insurance.
• Employee Assistance Program (EAP) with access to professional support for life’s challenges.
• 401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
• Wellness program offering education and cash incentives for gym attendance and nutrition programs.
• Employee referral bonuses.
• Discounts on Lumos Fiber Internet for employees who live in our service areas.