IT Internship (Summer 2027)

About the role

Reports to: IT Manager. Cooperates with: Information Technology, Human Resources, business departments, and managed service partners. Location: On-site in Tulsa, Oklahoma. Primary Responsibility: The IT Intern supports day-to-day technology operations while gaining practical experience in an enterprise IT environment. Under the guidance of the IT team, this role assists with end-user support, Windows 11 device deployment, asset management, documentation, and approved technology projects while following established security and data-handling practices.

Responsibilities

• Provide first-level assistance for common hardware, software, account, printing, and connectivity issues, escalating when appropriate.
• Prepare, configure, deploy, and recover Windows 11 computers and peripherals using established IT procedures.
• Maintain accurate hardware and software inventory records, including asset tags, assignments, warranty details, and lifecycle status.
• Support onboarding and offboarding activities such as equipment preparation, access checklists, and device return processing.
• Assist with Microsoft 365 and other approved business applications under supervision and within assigned permissions.
• Document troubleshooting steps, resolutions, and standard operating procedures in the service management and knowledge systems.
• Participate in approved IT projects, testing, audits, and process-improvement initiatives.
• Protect confidential information and follow cybersecurity, acceptable-use, safety, and change-management requirements.
• Other duties as assigned.

Requirements

• Education: Currently pursuing an associate or bachelor's degree in information technology, computer information systems, cybersecurity, or a related field.
• Experience: Prior professional IT experience is not required; relevant coursework, labs, projects, or customer service experience is acceptable.
• Eligibility: Must be available to work full-time (40 hours/week) during the summer internship period. Must have authorization to work in the U.S. without sponsorship.

Qualifications

• Problem Solving: Ability to gather information, follow documented procedures, test solutions, and escalate issues appropriately.
• Communication Skills: Clear, professional written and verbal communication with technical and nontechnical users.
• Organizational Skills: Ability to manage multiple priorities, maintain accurate records, and meet deadlines in a fast-paced environment.
• Security: Ability to handle company information responsibly and work only within assigned access and supervision.

Skills

• Technical Skills: Foundational knowledge of Windows, computer hardware, networking concepts, and Microsoft 365 applications.
• What Sets You Apart: Hands-on experience supporting Windows 11, Microsoft 365, Active Directory, Microsoft Entra ID, Microsoft Intune, or a ticketing platform. Familiarity with PowerShell, device imaging or provisioning, basic network troubleshooting, or IT asset management. Relevant coursework, certification study, personal lab experience, or participation in a technical student organization. A customer-focused mindset, curiosity, attention to detail, and willingness to learn from feedback.