IT Internships -Summer 2027

About the role

You will provide support and assistance within an assigned Business Technology department while gaining hands‑on experience in a professional environment. The internship involves collaborating on a variety of projects, tasks, and day‑to‑day operations through phone, email, virtual collaboration tools, and occasional in‑person interactions. Strong attention to detail, customer service, communication, problem‑solving, and the ability to follow established procedures are essential for success.

Key Responsibilities

• Complete tasks assigned by the Business Technology Supervisor, following appropriate processes and procedures.
• Research documented items to find potential solutions to incidents and service requests.
• Log activities in the appropriate service monitoring system.
• Service Desk: Serve as a single point of contact for the Business Technology Department to log requests or incidents; respond to Level 1 support requests via phone, system responses, chat, or other methods; enter or update call information in the tracking system; interact with customers courteously and professionally; resolve customer call issues; and escalate calls as appropriate.
• Customer Technology Support: Troubleshoot, diagnose, and perform minor repairs to hardware, software, and peripheral equipment following documented procedures under the direction of a Service Desk employee; follow up in a timely manner to ensure customer satisfaction.

Minimum Requirements

• Education: Some coursework completed toward a degree in Information Technology, Computer Science, Data Science, Computer Engineering, Business, or a related field.
• Experience: No prior work experience required; relevant coursework, academic projects, or prior internships related to construction or project management are advantageous.
• Travel: 5–15%.

Work Schedule

This position works between the hours of 7 AM and 5 PM, Monday‑Friday. Ability to work a flexible schedule is necessary.

Benefits

FTI provides industry‑leading benefits as an investment in the lives of team members and their families, including a robust benefits package for regular/full‑time employees.