IT Internship

Key Responsibilities & Objectives

• MacBook Deployment for new hires and refresh cycles, including:
• Unboxing and physically setting up devices by installing required software
• Cooking shipping for remote employees and prepping desk pickups locally
• MacBook Decommissioning for returns and offboarding, including:
• Receiving returned devices and logging them in asset management
• Removing Apple IDs, clearing MDM profiles, Erasing devices via Disk Utility
• Prepping clean devices for redeployment or disposal
• Gain experience in managing the lifecycle of IT support tickets by performing initial triage and troubleshooting, ensuring all issues are resolved according to established SLAs.
• Hardware and peripheral maintenance for conference rooms, common areas, and desks
• Gain hands-on experience by supporting the deployment and implementation of internal software and applications
• Maintain high data hygiene across asset management and ticketing systems
• Other duties as assigned

Requirements

• Currently pursuing a degree in Computer Science, Information Technology, or a related field
• Working familiarity with macOS; Windows experience a plus
• Detail-oriented with the discipline to follow a multi-step SOP without skipping steps
• Strong written and verbal communication skills
• Self-starter able to work independently after training
• Comfortable with standard business software (Google Workspace, Microsoft Office)
• Able to lift and relocate computer equipment up to 60 lbs
• Available to work on-site at our Orlando office
• Familiarity with terminal/shell commands are a plus
• Curiosity about scripting, automation, and enterprise AI tooling a plus