IT Internship

About the Company

General Beverage Sales Co. (GB) is a business-to-business wholesale distributor of wine, distilled spirits, beer, soda, bottled water, and non-alcoholic beverages. Established in 1933, GB has been family-owned ever since. We currently operate in all of Wisconsin’s 72 counties as consultants to over 11,000 licensed retail business customers, helping them profitably select, promote, merchandise, and sell consumer products in the beverage category. We proudly employ 900 employees across the State of Wisconsin. Our mission is to be the trusted distributor partner of our suppliers and customers in order to advance our collective beverage business and support the growth of our family of employees.

About the Role

This position provides technical assistance and support to end-users, ensuring the smooth operation of hardware, software, and network systems. The role involves troubleshooting and resolving IT issues in a timely manner while delivering excellent customer service. This is a temporary position intended for students pursuing continuing education in IT disciplines and is expected to last 6 months or less.

Responsibilities

• Respond to IT support requests via phone, email, or ticketing system and provide prompt, effective solutions.
• Troubleshoot hardware, software, and network issues reported by end-users, diagnose problems, and implement resolutions.
• Assist with software installations, upgrades, patches, and configurations.
• Analyze and resolve IT incidents and service requests within agreed-upon service level agreements (SLAs).
• Document all support activities, including issue details, troubleshooting steps, and resolution outcomes.
• Escalate complex or unresolved issues to appropriate IT teams or vendors for further investigation.
• Create and manage user accounts, permissions, and access controls across systems and applications.
• Provide technical support and troubleshooting for end-user devices such as computers, laptops, printers, and mobile devices.
• Communicate effectively with end-users, providing clear instructions to resolve IT-related queries.
• Assist in managing IT assets, including hardware, software licenses, and peripherals.
• Track and update asset inventory records to ensure accuracy.
• Assist in coordinating equipment procurement, setup, and decommissioning processes.

Requirements

• Currently enrolled in a bachelor’s or associate degree program in Computer Science, Information Technology, or a related field.
• Familiarity with hardware, software, and network systems, including Windows and iOS operating systems.
• Proficient in diagnosing and resolving common IT issues such as software errors, network connectivity problems, and hardware failures.
• Excellent problem-solving and analytical skills, with the ability to troubleshoot complex IT issues.
• Strong customer service and communication skills, with the ability to explain technical concepts to non-technical users.
• Industry certifications such as CompTIA (A+, Network+, Security+), Microsoft, or Jamf Certifications are a plus.
• Must possess a valid driver’s license.
• Ability to pass a pre-employment drug screen.