IT Infrastructure Technician

About the role

Under direct supervision of the IT Infrastructure Manager, provides user support, complex problem analysis and resolution through the exercise of independent judgment and discretion, in-depth technical assistance, and training for hardware, software, network, and telephone information systems. Performs network and system administration functions such as troubleshooting, changes, and upgrades.

Responsibilities

• Performs general problem solving and assistance on software applications, hardware systems, and telecommunication systems
• Performs network, system administration, and information security functions such as troubleshooting, changes, and upgrades
• Provides in-depth technical assistance and maintenance support to departmental end users
• Documents projects; writes and maintains user instructions
• Performs routine hardware and software maintenance and assists in proper upkeep and utilization of systems
• Maintains applicable records of all maintenance and repairs
• Maintains knowledge of current technological developments/trends in area of expertise
• Pursues certification as a Microsoft Certified Solutions Expert (MCSE) or Cisco Certified Network Associate (CCNA) and receives on-the-job training to perform routine network administration functions
• Maintains good communication with co-workers and a positive and professional work environment
• Contributes to a team effort and accomplishes related results as required
• Performs other related duties as required

Requirements

• High school degree or GED
• 3 years experience as an IT Support Technician, in-depth technical assistance and training for hardware, software, network, and telephone information systems; or a higher IT position within an enterprise organization
• Must be 18 years of age or older
• No felony, theft, or stealing convictions
• Must be able to pass a pre-employment drug/alcohol screen and background investigation
• Must obtain and maintain a gaming license

Qualifications

• Knowledge of relevant state-of-the-art technology, equipment, and/or systems
• Knowledge of virtualization systems, basic networking, and basic security concepts
• Knowledge of guest service standards and procedures
• Knowledge of computer hardware and software and telecommunication systems
• Knowledge of current developments and technological trends in computer hardware and software
• Knowledge of available computing and/or network hardware and peripheral equipment
• Ability to perform preventive maintenance on computer hardware and software
• Ability to communicate technical guidance and instruction to users on the use of PC and/or mainframe applications and systems
• Ability to determine computer problems and to coordinate hardware and/or software solutions
• Ability to demonstrate good critical thinking skills and troubleshooting ability
• Ability to communicate, read, and write clearly in basic English
• Ability to demonstrate outstanding guest service at all times
• Records maintenance skills
• Ability to foster a cooperative work environment
• Technical writing skills
• Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint)

Physical Demands

• Regularly required to sit and stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear
• Frequently required to walk
• Occasionally required to stoop, kneel, crouch, or crawl
• Must occasionally lift and/or move up to 50 pounds

Work Environment

Work is generally performed in an office and casino setting with exposure to a high noise level. Evening, graveyard, holiday, and/or weekend work may be required. Extended hours and irregular shifts may also be required.