IT Infrastructure Specialist
About the role
The IT Infrastructure Specialist is responsible for coordinating, governing, and advancing infrastructure services that support business operations across multiple sites, with a strong focus on WAN, LAN, server infrastructure, factory/OT connectivity, cybersecurity compliance, and major incident management. This role serves as the primary liaison between the business, internal IT teams, and managed service providers to ensure infrastructure solutions are reliable, scalable, secure, and aligned with both global standards and regional/site needs. The position is intended to facilitate infrastructure demands, manage local infrastructure, coordinate service providers, validate technical solutions, support critical issue resolution, and ensure the IT landscape can support business growth, factory operations, and new site expansions. Similar infrastructure and vendor-facing roles commonly focus on coordinating technical services, driving standards, supporting design reviews, managing vendor performance, and ensuring operational continuity.
Responsibilities
- Own and coordinate all WAN-related infrastructure requests, including circuit ordering, upgrades, and service changes.
- Lead regular operational touchpoints with WAN providers to review delivery status, service quality, and upcoming business needs.
- Perform bandwidth and capacity planning to support business growth, production demands, and new site