IT Infrastructure & Operations Specialist

Maintain and Support

• Maintain and support IDF/MDF environments, including cabling, power, cooling, and physical security.
• Conduct routine inspections to ensure IT spaces meet operational and compliance standards.
• Cook up remediation projects and infrastructure improvements with Facilities, Engineering, Security, and other teams.
• Manage cable plant standards, network patching best practices, and infrastructure documentation, including rack elevations.
• Support equipment decommissioning, network port optimization, and IT room organization.
• Track operational and project activities using ServiceNow, SharePoint, and related tools.

Qualifications

• Experience supporting IT infrastructure environments, including IDFs/MDFs.
• Knowledge of low-voltage cabling, power, cooling, and physical security systems.
• Familiarity with Microsoft 365 applications (Word, Excel, PowerPoint).
• Experience with ServiceNow preferred.
• Familiarity with Cisco network switches and Vertiv UPS systems.
• Healthcare IT infrastructure experience preferred.