IT Infrastructure Manager

About the Role

The IT Infrastructure Manager will be responsible for designing, supporting, managing, and maintaining all aspects of the network and server infrastructure. This includes email, server equipment, data networks, network security, telecommunications solutions, audio conferencing, and video conferencing. The Infrastructure Manager engages in architecture definition, planning, technology direction, project management, and mentoring of more junior Network Engineers and Server Administrators. In addition, this position functions as part of a team performing critical support tasks ensuring network functionality is available and performing properly.

Responsibilities

• Plan, implement, and maintain data communication networks, Internet, and firewall equipment.
• Ensure the availability of the corporation’s worldwide network architecture and architect, implement, and administer Local Area Networks (LAN), Wide Area Networks (WAN), Internet networking, and network security.
• Design network operations and resources by translating requirements into hardware/software recommendations.
• Monitor and analyze network health and bandwidth utilization; make recommendations to ensure cost-effective communication environment solutions.
• Research alternative solutions, prepare proposals, analyze cost-effectiveness, and present concepts.
• Manage network performance through capacity planning, network modeling, traffic analysis, forecasting, and provisioning.
• Assist with escalated helpdesk networking issues.
• VMware configuration, management, and troubleshooting of VM units.
• Active Directory configuration and maintenance, including GPO administration.
• Microsoft Exchange Office 365 and PowerShell administration.
• Mimecast Spam Administration and Certificate Management.
• Maintain and manage Microsoft Azure, IBM SAN Storage, and Remote Desktop environments.
• Participate in on-call rotation.
• Work directly with end users to resolve support issues within Service-Now.
• Monitor quality of ticket handling and closure processes to ensure a high level of service.
• Maintain and continuously improve processes, standards, policies, working methods, and tools using ITIL best practices.
• Maintain and manage IBM Power Servers.
• Maintain and document new system processes.
• Evaluate emerging technologies as they relate to company goals and needs.

Qualifications

• Education/Experience: Bachelor's degree or Associate's degree with 5+ years’ experience.
• Language Ability: Read, analyze, and interpret scientific and technical journals, financial reports, and legal documents. Respond to inquiries or complaints from customers, agencies, or members of the business community. Write speeches and articles for publication.
• Mathematical Ability: Work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Reasoning Ability: Apply logical thinking to a wide range of intellectual and practical problems. Deal with nonverbal symbolism (e.g., formulas and equations) in difficult phases. Handle a variety of abstract and concrete variables.
• Computer Skills: Advanced level experience and working knowledge of networking architecture, engineering, and administration for multi-location enterprise companies. Technical and troubleshooting experience with Microsoft Office 365, Active Directory, Microsoft Azure, Certificate Management, Cisco routers, switches, firewalls, WAP, ASA’s, and IP telephony. Strong knowledge of TCP/IP, IPsec, routing protocols, SNMP, VLANs, and network management tools.

Competencies

• Continuous Learning: Assesses own strengths and weaknesses. Pursues training and development opportunities. Seeks feedback to improve performance. Shares expertise with others. Strives to continuously build knowledge and skills.
• Customer Service: Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.
• Planning & Organization: Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner.
• Problem Solving: Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem-solving situations.
• Teamwork: Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts the success of the team above own interests.
• Use of Technology: Adapts to new technologies. Demonstrates required skills. Keeps technical skills up to date. Troubleshoots technological problems. Uses technology to increase productivity.