IT Infrastructure Engineer

About the role

The Infrastructure Engineer is a team member responsible for translating technical or architecture requirements into solutions. This includes supporting the transformation of the platforms with particular focus on product and ITIL service management, 24X7 availability, deployment services, software/hardware management, endpoint management, business continuity, high-quality end user experience, information security, and cost effectiveness. You will be the go-to expert for Endpoint-related matters, ensuring the reliability, security, and performance of our systems. This role requires a combination of technical expertise, leadership skills, and the ability to collaborate with cross-functional teams. This role reports to the EUCEE Leader.

Responsibilities

• Collaborate closely with various product and service delivery teams to ensure that the right solution is built and that it is built as intended, that all service levels are met and that customer expectations are exceeded.
• Foster strong relationships with business units and stakeholders to deliver products/services that support business goals.
• Work in a team with a DevOps mindset.
• Inspire colleagues to achieve at a high level, push teams to deliver great results, and hold an optimistic attitude.
• Show a passion for learning and developing skills, trying new technologies, and embracing the full stack engineer mindset.
• Participate in or conduct solution or infrastructure reviews and recommend development best practices.
• Work closely with IT consumers to identify their needs and align product and services accordingly.
• Develop and maintain a service strategy that supports business goals.
• Be curious and ask questions to drive out the best possible outcome for users of their product or services.
• Assist with any part of the tech stack where needed.
• Demonstrate desire to improve all aspects of the product, both technical and processes.
• Deliver outstanding results for customers by creating systems to meet business needs in a scalable, reliable, and secure manner.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 5+ years with proven experience in endpoint system administration and engineering.
• Experience with deployment, configuration and security technologies (MDM, InTune, Taninum, SSCM).
• Excellent problem-solving and troubleshooting skills.
• Ability to communicate technical information effectively to both technical and non-technical stakeholders.
• Excellent product management skills.
• Excellent analytical and critical thinking skills.
• Strong ability to engage with a global team and provide coaching and oversight.
• Strong organizational skills to manage multiple tasks within the constraints of timeline and budget.
• Ability to thrive in a fast-paced environment, learn rapidly and master diverse technologies and techniques.

VISA sponsorship is not available for this position.

Preferred Qualifications

• ITIL, Agile, PMP certification(s).
• Operating in an Infrastructure as Product (IaP) environment.
• Experience in strategy, customer service, and internal consulting.
• Proven success in contributing to a collaborative environment.
• Proven ability to work creatively and analytically in a problem-solving environment.

Benefits

• Numerous development opportunities offered to build your skills.
• Be part of a company with a higher purpose and contribute to making the world a better place.
• Health