IT Infrastructure Engineer

Responsibilities

• Perform and document procedures for hardware and/or software setup, installation, upgrades, maintenance, and repair of systems under the IT department's control.
• Aid in inventory management for IT related devices, organization of IT storage areas, and electronic recycling.
• Responsible for iOS and Android device configurations, troubleshooting, and utilizing the mobile device management system.
• Participate in deployment, configuration, and maintenance of IT Infrastructure, including servers, network, and storage.
• Responsible for timely and efficient management of service desk tickets and requests.
• Install, maintain, and support (often virtually) enterprise resources, including laptops, desktops, tablets, mobile phones, and other devices.
• Utilize diagnostic tools and reporting to analyze hardware and/or software needs and issues.
• Utilize tools and scripts to maintain security patches and software versions of end user devices and IT Infrastructure at appropriate levels.
• Under general supervision, answer, evaluate, and prioritize incoming requests for assistance from user experience problems with hardware, software, networking, and other computer-related technologies.
• Collaborate and work with the IT Enterprise Applications and IT Help desk to resolve advanced issues.
• Assist in the deployment and configuration of security solutions.
• Stay informed about emerging trends and threats in security and infrastructure.

Requirements

• Bachelor’s degree in computer science, computer engineering, information technology, or related field or
• An equivalent combination of education and experience.

Qualifications

• Purpose-driven candidate with an ownership mentality.
• Experience with IT Infrastructure Services.
• Knowledge of IT Infrastructure Services, including computers, servers, storage, backups, networks, and security.
• Experience with both on-premises and/or cloud environments.
• Experience with real or virtual servers, storage, and network resources.
• Ability to troubleshoot and utilize mobile device management systems.
• Experience with diagnostic tools and reporting.
• Experience with tools and scripts to maintain security patches and software versions.
• Experience with enterprise resources, including laptops, desktops, tablets, mobile phones, and other devices.
• Experience with IT help desk and enterprise applications.
• Knowledge of emerging trends and threats in security and infrastructure.

Skills

• Strong problem-solving skills.
• Excellent communication and collaboration skills.
• Proficient in using diagnostic tools and reporting.
• Skilled in utilizing tools and scripts to maintain security patches and software versions.
• Experience with enterprise resources, including laptops, desktops, tablets, mobile phones, and other devices.
• Knowledge of IT Infrastructure Services, including computers, servers, storage, backups, networks, and security.
• Experience with both on-premises and/or cloud environments.
• Experience with real or virtual servers, storage, and network resources.
• Experience with mobile device management systems.
• Knowledge of emerging trends and threats in security and infrastructure.

Benefits

• Medical, dental, vision, life, long- and short-term disability, identity theft protection, and pet insurance.
• Paid leave, including community service leave, wellness breaks, and other special leave.
• Employee stock ownership, 401k, and bonus plans.
• Educational assistance & employee assistance program.