IT Infrastructure Analyst – Vulnerability Remediation & Delivery

Skill Requirements

• Deep functional understanding of ServiceNow SAM, asset data models, workflows, and reporting.
• Strong hands on experience with ServiceNow, including Software Asset Management (SAM) and IT Asset Management (ITAM).
• Experience supporting application lifecycle management, patching, remediation, and asset governance.
• Experience with data analysis and reporting tools such as ServiceNow reporting and/or Power BI.
• Experience with scripting languages (PowerShell, Python...etc.) and automation DevOps.
• Experience with project management, scaled enterprise patch deployment and application implementation, application authentication integrations, SCCM & Intune.
• Strong foundational knowledge of systems engineering/administration including Operating Systems, Active Directory, Virtual Environments, Security, Application installation/deployment, Systems/architecture design.

Essential Job Duties And Responsibilities

• Serve as the ServiceNow subject matter expert for Software Asset Management (SAM) and IT Asset Management (ITAM) in support of vulnerability remediation.
• Own and govern authoritative software and asset data within ServiceNow to support vulnerability tracking, remediation prioritization, and reporting.
• Lead and coordinate remediation activities for vulnerable, non-standard, and legacy applications identified through ServiceNow, Cybersecurity tooling, and operational reviews.
• Drive execution of application upgrades, patching, decommissioning, and standardization initiatives.
• Configure, enhance, and govern ServiceNow workflows, catalog items, and remediation processes related to software and application lifecycle management.
• Cookordinate remediation efforts across Cybersecurity, Infrastructure, COTS (Commercial Off The Shelf), business application owners, and vendors.
• Create and maintain operational documentation including SOPs, KBs, process flows, and project templates.
• Establish key performance indicators (KPIs) to achieve quality of service for operations.
• Develop dashboards and reporting (e.g., ServiceNow reporting, Power BI) to provide visibility into remediation status, risk, and progress.
• Track remediation metrics, risks, and dependencies and escalate blockers as needed.
• Develop and implement automation using PowerShell, Python, and SQL, and have a solid working understanding of Microsoft M365, Intune, Active Directory, and SCCM to integrate ServiceNow-driven processes with endpoint, identity, and platform remediation activities.

Education And Experience Requirements

• Bachelor’s degree in Information Systems, Information Technology, Business, or a related field.
• In lieu of degree, consider 5+ years of direct experience in IT.
• 3+ years of experience in IT operations, software asset management, or infrastructure delivery roles.