IT Infrastructure Analyst / Senior IT Infrastructure Analyst - Oahu

About the role

The P EI INFRASTRUCTURE & OPERATIONS Department of the P INFO TECHNOLOGY & SVCS Division at Hawaiian Electric Company has 2 Management vacancies available. This posting seeks to fill at either the IT Infrastructure Analyst or Senior IT Infrastructure Analyst; whichever level is most suited to the qualifications of the applying candidate.

Job Function

IT Infrastructure Analyst: Responsible for planning, coordinating, installing, maintaining, optimizing, and enhancing the distributed computing environment, including server/desktop operating systems, network infrastructure, voice and data communication systems. Provides level two technical support to the department and user community.
Senior IT Infrastructure Analyst: Provides superior knowledge and primary technical support for the distributed computing infrastructure, including server/desktop operating systems, Internet services and various hardware platforms. Responsible for planning, coordinating, installing, maintaining, optimizing, and enhancing the foundation of the company’s business information systems.

Essential Functions

• Plans, researches and directs the installation, configuration, maintenance, operation and optimization of the business IT systems, the services they provide, the users they support and the software configurations which includes Windows, Unix servers; local area networks (LAN, wide area networks (WAN), desktop applications, storage system and supporting infrastructure.
• Serves as the primary support for the operation of the above listed systems to meet organization agreed upon service agreements. Operations include patching, regular maintenance, inventory/capacity management, monitoring and event resolution. Is available beyond core business hours to provide emergency support of said systems plus routing after hour maintenance and patching.
• Works with internal customers and other team members to create solutions to business IT requests. Will analyze, research and recommend solutions that can work within an enterprise computing framework. Solutions can include hardware, software and/or processes.
• Researches and upgrade personal skills to stay current with industry best practices, new technology that is applicable to the corporate computing environment and is able to share knowledge with co-workers.
• Documents decisions, processes and procedures. Able to use business software tools to clearly communicate work product to co-workers and user community.
• Leads smaller sized project teams to accomplish team results and must be able to work with project managers on larger enterprise based projects.
• Able to lead and to follow. Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.

Basic Qualifications

• Knowledge Requirements: Thorough knowledge of the principles of information and office technology normally acquired through college level courses or equivalent experience. Thorough knowledge of data and telecommunications hardware, software, including supported software and network configurations. Thorough knowledge of supported personal computer (PC) and technical workstation system and application software. Demonstrated knowledge of network operating systems (e.g., Windows, UNIX).
• Skills Requirements: Ability to remain flexible in a demanding work environment and adapt to rapidly changing priorities. Leadership skills and ability to work with a variety of individuals, occasionally dealing with sensitive, difficult, or confrontational issues. Ability to effectively communicate with all levels of the organization, both verbal and written communication. Strong interpersonal skills to influence and persuade various groups or individuals. In-depth analytical, organizational, and conceptual skills to handle various projects and programs.
• Experience Requirements: Several years (3-5) of experience with data and telecommunications hardware and network installation, administration and troubleshooting. Few years (1-3) of working within an enterprise computing environment with an understanding of modern business IT practices. Few years (1-3) experience in project management.

Senior IT Infrastructure Analyst Basic Qualifications

• Knowledge Requirements: Superior knowledge of desktop operating systems and Windows Active Directory with its supporting infrastructure systems, such as DNS and DHCP through Microsoft Certification or equivalent experience. Working knowledge of Cisco networking concepts and operation.
• Experience Requirements: Multiple years (5-7) of experience with implementing, administrating and managing information business information systems. Multiple years (3-5) of working within an enterprise computing environment with an understanding of modern business IT practices. Few years (1-3) experience in project management. Bachelor’s degree in a relevant discipline from an accredited college or university.

Pay

The hiring range for the IT Infrastructure Analyst [Req ID 10549] position is $79,600.00 to $101,600.00. The hiring range for the Senior IT Infrastructure Analyst [Req ID 10549] position is $89,100.00 to $113,700.00. The person selected will be placed according to his/her skills and qualifications.

Schedule

Not specified.

Benefits

Not specified.

Application Instructions

Applications will be screened based on the information provided; in order to assist us in determining qualifications, please upload a current resume and take some time to update your employment information, certifications, etc. The information will flow over to your profile.

Contact Information

Interested individuals should apply online. The application must clearly indicate the demonstrated experience/knowledge/skills/abilities the candidate possesses which specifically qualifies him/her for the position.

EEO Statement

Hawaiian Electric Companies is an equal opportunity employer, including disability and protected veteran status. Hawaiian Electric Companies complies with all applicable laws, including Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated by the candidate to the HR Service Center at (808) 543-4848.