IT - Information Technology Technician

About the role

This onsite role allows you to directly engage with cutting-edge technologies and solve real-world problems, ensuring that our operations run smoothly and efficiently. You will be part of a customer-centric team dedicated to excellence and service.

Responsibilities

• Check and address any urgent technical issues reported by our team.
• Troubleshoot hardware and software problems.
• Install and configure new equipment.
• Auxiliary in regular system maintenance, ensuring all systems are secure and updated.
• Collaborate with other departments to resolve user concerns and enhance their technological experience.

Requirements

• Proficiency in Microsoft 365 & Intune to manage documentation and communication.
• Experience with Windows domains and Active Directory.
• Industry-recognized Help Desk Certification and experience in a help desk environment.
• Excellent customer service skills.
• Strong organizational abilities.
• Effective verbal and written communication skills.
• Ability to work independently and collaboratively within a team.
• Strong knowledge of Windows operating systems.
• Ability to troubleshoot hardware and software issues.
• Knowledgeable on software installations.
• Knowledge of the Internet and IT security.

Skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook

Benefits

Includes a competitive salary, comprehensive benefits package, and opportunities for professional development.

Pay

$45,000 - $50,000 annually

Schedule

Monday through Friday, from 8 AM to 5 PM