IT Implementation Engineer I

Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. We provide nationwide, on-site service to businesses of every size, specializing in the financial, manufacturing, transportation, and healthcare industries. Headquartered in Omaha, NE, we serve customers throughout the continental United States and Canada.

Why Secur-Serv?

Join Secur-Serv because we are committed to professional and personal growth, working with employees to develop a defined career path and helping them achieve their career goals through internal and external training and tuition reimbursement. We empower our employees to innovate and be part of solutions that improve processes, systems, and transformation. We recognize and provide an environment where each employee can make an impact.

Benefits

• Copay medical plan option
• HSA medical plans with employer contributions to your HSA Account
• Dental and vision coverage
• Company-paid life insurance
• Company-paid short- and long-term disability coverage
• 401K savings plan with a generous company match (vested on your first day of eligibility)
• Wellness program with health insurance premium discounts
• Tuition Reimbursement Plan covering up to $5,250
• Company-paid LinkedIn Learning subscription or certification programs

About the Role

The IT Implementation Engineer I is an entry-to-mid-level technical role supporting clients across various industries, including financial services, healthcare, SMB, and more. This position focuses on executing defined project implementation tasks and completing technical deliverables through an agreed-upon scope of work as part of a larger project team. This role will collaborate closely with other engineers, client account specialists, and project management teams to provide on-time, high-quality project delivery while continuing to build technical and project execution skills in preparation for advancement to higher-level engineering roles.

Responsibilities

• Execute project tasks by understanding quoted solutions designed to achieve the client’s desired outcomes, and identify and resolve problems as they arise
• Act as a resource for other IT staff as needed, ensuring customer needs and project efforts are fulfilled
• Stage and test equipment for installations
• Provide remote support for remote installations
• Provide phone support for Field Service Technicians performing on-site installations
• Participate in calls and meetings regarding technical project deliverables and due dates
• Communicate ongoing project status related to assigned tasks with project management
• Occasional travel to customer locations and perform systems installation within the Greater Omaha area
• Meet all attendance requirements

Requirements

• Minimum of 2 years’ hands-on experience supporting technical implementations, projects, or customer environments
• Minimum of 2 years’ experience in the following categories:
  • Local and wide area networking including networking equipment
  • Windows Server and Desktop operating systems
  • Computer hardware, including desktop and laptop computers and servers
• Ability to periodically work evenings and/or weekends

Skills

• Server Technologies
• Workstations and End-User Computing
• Networking Fundamentals (TCP/IP, DNS, DHCP, VLANs, basic firewall concepts, switching and wireless networking)
• Cloud and Hosted Solutions (Office 365, Azure, Google Workspace, AWS, etc.)
• Storage Solutions (SAN, NAS, etc.)
• Virtualization experience (VMware, Hyper-V)
• Backup & Disaster Recovery (preferred product experience – Axcient, Datto, VEEAM, etc.)
• Troubleshooting & Problem Resolution
• Security Fundamentals
• Documentation, Listening, and Communication

Preferred Qualifications

• Bachelor’s degree in Information Technology or a related field

Physical Demands

• Occasionally lift up to 50 lbs, placing on benches and shelves and in client environments
• Seldom lift more than 50 lbs (requires two people)
• Extended use of computer monitor
• General office environment
• Ability to adjust focus or pivot to other tasks
• Using both hands
• Hand-to-eye coordination / motor skills
• Hearing, kneeling, pulling, pushing, sitting, standing, talking, twisting/turning, typing, walking
• Close vision, color perception, depth perception