Implementation Engineer I

About the role

Stord is seeking an energetic expert to help achieve its mission as an Implementation Engineer M&A. This role is the technical and operational owner for bringing warehouses and customers live on Stord’s technology stack, ensuring that systems, workflows, data, and physical processes work together seamlessly in live environments.

This role will require the employee to travel to various Stord fulfillment locations throughout the United States up to 50% of the time.

Responsibilities

• Own end-to-end operational readiness for warehouse launches and transitions
• Translate real-world warehouse processes into scalable WMS and OMS configurations
• Partner directly with Operations to design, implement, and validate operational workflows, including:
  • Receiving, picking, packing, and shipping workflows
  • Equipment, pack stations, and physical layout readiness
  • Replenishment strategies, ICQA, cycle counts, and inventory states
• Configure and validate WMS and OMS workflows to support operational execution
• Lead inventory, SKU, and order data validation and reconciliation
• Execute UAT and live order testing with warehouse teams
• Support cutover and go-live execution, including rollback planning
• Provide hypercare support, monitoring throughput, SLAs, and system stability
• Create clear, usable SOPs for warehouse and CX team
• Act as the technical escalation point during live operations

Requirements

• 2+ years of experience in one or more of the following:
  • WMS implementations
  • Warehouse operations with system ownership
  • Fulfillment or logistics technology roles
• 2+ years of hands-on experience with:
  • Inventory loading and reconciliation
  • Live warehouse go-lives or cutovers
  • User Acceptance Testing with operational users
• 1+ year of experience with:
  • D2C and/or B2B fulfillment workflows
  • Inventory statuses, replenishment, ICQA, cycle counts
  • End-to-end order lifecycle (receive → ship)

Qualifications

• Strong written and verbal communication skills with Client Facing, Operations, and Technical teams
• Comfortable working in fast-paced, execution-heavy environments

Preferred Experience

• Experience supporting live warehouse launches or transitions
• Exposure to:
  • Carrier integrations and parcel workflows
  • Hazmat, lot control, shelf life, or compliance requirements
• Ability to write SOPs used on the warehouse floor
• Experience with data validation, reporting, or SQL-based tooling