IT Implementation Engineer I

POSITION SUMMARY

The IT Implementation Engineer I is an entry-to-mid-level technical role supporting clients across various industries, including financial services, healthcare, SMB, and more. This position focuses on executing defined project implementation tasks and completing technical deliverables through an agreed upon scope of work as part of a larger project team. This role will collaborate closely with other engineers, client account specialists, and project management teams to provide on-time, high-quality project delivery while continuing to build technical and project execution skills in preparation for advancement to higher-level engineering roles.

ESSENTIAL RESPONSIBILITIES

• The execution of projects tasks through the understanding of quoted solutions designed to achieve the client’s desired outcomes, and identifying and resolving problems as they arise
• Acts as a resource for other IT staff as needed, while ensuring customer needs and project efforts are fulfilled
• Staging and testing equipment for installs
• Providing remote support for remote installations
• Providing phone support for Field Service Technicians performing on-site installations
• Participating in calls and meetings regarding technical project deliverables and due-dates
• Communicating ongoing project status related to assigned tasks with project management
• Occasional travel to customer locations and performing systems installation within the Greater Omaha area
• Maintain punctuality and meet all attendance requirements

REQUIREMENTS

• Minimum of 2 years’ hands-on experience supporting technical implementations, projects, or customer environments
• Minimum of 2 years’ experience in the following categories:
• Local and wide area networking including networking equipment
• Windows Server and Desktop operating systems
• Computer hardware, including desktop and laptop computers and servers
• Ability to periodically work evenings and/or weekends

KNOWLEDGE/SKILLS/ABILITIES

• Server Technologies
• Workstations and End-User Computing
• Networking Fundamentals (TCP/IP, DNS, DHCP, VLANs, basic firewall concepts, switching and wireless networking)
• Cloud and Hosted Solutions (Office 365, Azure, Google Workspace, AWS, etc.)
• Storage Solutions SAN, NAS, etc.
• Virtualization experience (VMware, Hyper-V)
• Backup & Disaster Recovery (preferred product experience – Axcient, Datto, VEEAM, etc.)
• Troubleshooting & Problem Resolution
• Security Fundamentals
• Documentation, Listening, and Communication

QUALIFICATIONS

• Bachelor’s degree in Information Technology or a related field

PHYSICAL DEMANDS

• Occasionally, lift up to 50 lbs, placing on benches and shelves and in client environments
• Seldom, lift more than 50 lbs (requires two people)
• Extended Use of Computer Monitor
• General Office Environment
• Ability to Adjust Focus or Pivot to other tasks
• Using both hands
• Hand-to-Eye Coordination / Motor Skills
• Hearing, Kneeling, Pulling, Pushing, Sitting, Standing, Talking, Twisting / Turning, Typing, Walking, Close vision, Color perception, Depth perception

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.