IT Helpdesk Support Specialist (Temporary Contract Staff Augmentation Role)

Ampere is a semiconductor design company leading the future of computing with an innovative approach to CPU design focused on high-performance, energy-efficient AI compute. As part of the Softbank Group, we drive sustainable computing for AI, Cloud, and edge applications. Join our passionate and growing team in this temporary staff augmentation role supporting our IT Department for an anticipated period of 6 months with a possibility of extension.

About the role

Ampere's Information Technology team is seeking a proactive and customer-focused IT Support Specialist to provide vital technical support and assistance to end-users across computer systems, hardware, and software. You will work with cutting-edge applications and tools that enhance user productivity and fortify Ampere's robust security posture. This role is ideal for someone passionate about technology, enjoys solving complex problems, and thrives in a dynamic, innovative environment.

Responsibilities

• Provide expert technical assistance as the primary point of contact for support via phone, email, chat, and remote access.
• Troubleshoot and resolve technical issues related to computer systems, hardware, software, and network connectivity across Windows, macOS, and Linux operating systems.
• Manage user accounts, including password resets, access permissions, and new user onboarding.
• Develop and maintain comprehensive technical documentation, knowledge base articles, and runbooks.
• Analyze support tickets and trends to identify root causes and recommend solutions for continuous service improvement.
• Maintain IT infrastructure through asset inventory management, hardware/software lifecycle tracking, and procurement support.
• Facilitate seamless virtual and in-person meetings by providing technical setup and on-site support for audio/visual and collaboration platforms (e.g., Teams, Zoom).
• Ensure compliance with established IT policies, procedures, and security protocols.
• Escalate complex issues to Tier 2 Helpdesk Support or specialized IT teams as needed.
• Engage in self-study and training to continuously improve technical skills and stay abreast of emerging technologies.
• Actively contribute to an empowered culture where your insights drive Ampere’s success.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or equivalent experience.
• 2+ years of proven experience in IT Support, Helpdesk, or System Administration roles, preferably in a fast-paced corporate environment.
• Strong proficiency and troubleshooting expertise across Windows, macOS, and Linux environments.
• Exceptional analytical and diagnostic skills with a track record of identifying problems and implementing effective solutions.
• Excellent interpersonal, verbal, and written communication skills with a strong customer service orientation.
• Ability to thrive in a dynamic, fast-changing environment with competing priorities and deadlines.
• Self-motivated with the ability to work independently and collaborate seamlessly within a team.

Benefits

As a Contingent Worker, you will be employed by a Staffing Vendor firm providing staff augmentation and payroll services for Ampere Computing. The staffing firm offers weekly pay, medical benefits, and other employment benefits based on eligibility.

Pay

The hourly pay range for this role is between $32.45 and $54.09 per hour.

Schedule

This is a full-time, onsite role based at Ampere’s Portland, Oregon office.