IT/Helpdesk Support Specialist I
Health Wealth Safe · Woodbridge, VA · 2 mo ago
Information TechnologyFull-time
About the role
The Help Desk Support Specialist provides Tier I technical support to end users via phone, in person, and help desk tickets.
Responsibilities
- Troubleshoot hardware, software, and network issues
- Maintain the help desk system
- Install and configure computers and peripherals
- Support A/V and meeting equipment for in-person, hybrid, and virtual events
- Manage support inquiries and coordinate hardware repairs
- Test new systems
- Create documentation to assist users
Requirements
- 0-2 years of customer-facing technical support experience
- Proficiency in Microsoft 365 and Windows OS
- Strong knowledge of hardware, software, and video conferencing platforms like Microsoft Teams
- Excellent communication, multitasking, and documentation skills
- Ability to work collaboratively and handle multiple inquiries efficiently
- Willingness to work flexible hours
- Willingness to obtain a secret security clearance
Benefits
- Health coverage
- Retirement plans
- Paid leave
- Family-friendly culture focused on technical excellence and employee development
- Opportunities for growth and training