IT Helpdesk
Bluetree Dental · Reno, NV · 3 mo ago
On-siteInformation Technology$20–$27/hrFull-time
Experience
- 1–5 years of professional IT helpdesk or system support experience
- An equivalent degree in Computer Science or Information Technology may also be considered
Field Support
- Proven hands-on experience delivering direct, onsite technical support to hardware and end-users
- Travel locally up to 50% of the time to deploy systems, upgrade infrastructure, and fix technical issues directly at our regional office sites
Technical Infrastructure
- Solid troubleshooting familiarity with VOIP phone systems, servers, network switches, Active Directory, and general hardware configuration
Certifications
- Active IT certifications (CompTIA A+, Network+, Security+, CCNA, or Microsoft fundamentals) are a major competitive advantage
Soft Skills
- Exceptional communication skills
- Sharp attention to detail
- A proactive, team-first mindset
Compliance
- This is a safety-sensitive role that requires the successful completion of a pre-employment drug screening
Competitive Wages
$20.00 – $27.00 per hour (commensurate with background and certifications)
Benefits
- Flexible administrative schedule options to balance your personal life
- Accrual-based Paid Time Off (PTO) that scales with your tenure + 6 Paid Holidays
- Comprehensive Healthcare: Fully customizable Medical, Dental, and Vision insurance setups
- Financial Safety Nets: 401(k) with an immediate Company Match, Life Insurance, and robust Short/Long-Term Disability coverage
- Family Support: Access to our specialized Team Member Assistance Program (EAP)
- Exclusive Incentives: Clear service & achievement recognition milestones alongside cell phone plan team discounts
- Career Advancement: Direct pathways for upward mobility and promotions inside an expanding organization