IT HelpDesk

At American Financing, we're innovators with imagination. We help customers achieve their financial goals and stay ahead of the competition by challenging ourselves to become more efficient. As one of the fastest-growing national mortgage lenders, we value employees and offer a rewarding work environment with opportunities for growth.

About the Role

The Tech Support/Help Desk candidate will provide support to internal employees by troubleshooting incidents and supporting various requests. This is a vital role requiring effective and clear communication skills.

Responsibilities

• Provide support to clients by helping identify and solve various issues.
• Communicate effectively to guide clients through the steps necessary to correct issues.
• Set up and move user workstations, laptops, printers, and provide software updates to computers in the network.
• Troubleshoot hardware issues and replace hardware on malfunctioning computers/servers.
• Assist in various facilities tasks when needed.
• Take initiative and problem solve with minimal direction/supervision.
• Work well in a fast-paced, high-volume environment.

Requirements

• 2+ years of prior experience as a Tech Support/Help Desk associate.
• Proficiency in PC operating systems, software, hardware, and system administration.
• Basic LAN knowledge, networking skills, and VOIP phone knowledge (a plus).
• Proficient in documenting steps taken toward providing client solutions.
• Excellent written and verbal communication skills.
• Willingness to learn and work as a team.
• High School diploma/GED required.
• Local candidates only, as this role requires onsite presence.

Benefits

• Medical, Dental, and Vision coverage.
• 401k retirement plan.
• Paid time off and sick days.
• Paid holidays.
• Long-term paid disability.
• Paid maternity and bonding leave.
• Full desk equipment provided.

Pay

$48,000 - $52,000 annual base pay.